Email password reset

ianjowen — Mon, 08 Sep 2025 08:43:25 GMT

Advice pls. I’m abroad and have been locked out of email due to a security issue. I’ve tried technical support but the contact button doesn’t work and the telephone service only deals with Broadband or Phone issues not email-so the Bots can’t help as they don’t understand the issue.

is there a phone number with humans at the end given the system doesn’t work as it should? or is there an alternate on line help I can access.

as things stand I can’t access my email which has my return flight details in🤷‍♂️

thanks in advance

Re: Email password reset

Michael_D — Tue, 09 Sep 2025 10:49:51 GMT

Hi @ianjowen

Thanks for coming to the community.

If you need to reset the password, you can use the Forgot log-in details link on the BT Email login page.

If that doesn't help, you can see how to reach our email tech guides and they can help.

Michael

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Email password reset

Re: Email password reset