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Bt Mail and Samsung One UI

enfield250 — Wed, 01 Oct 2025 11:57:14 GMT

Hello!

I have a Samsung A16 phone and I have been using the BT mail app. Everything seemed ok, until Samsung upgraded to One UI. Now it seems that I have to log in to BT mail app everytime I use it. I can log in now and five mins later I get a notification that my session has expired. Does anyone else have the same proiblem or know a cure, please?

Re: Bt Mail and Samsung One UI

licquorice — Wed, 01 Oct 2025 13:26:47 GMT

Simplest cure is to delete the BT app and install a proper app such as Blue Mail.

Re: Bt Mail and Samsung One UI

enfield250 — Thu, 02 Oct 2025 11:50:22 GMT

Liqiurice,

Which app do I install please?

I have tried Blue Mail for android and it will not let me add my bt email account, it only goves me a choice of gmail or outlook. Cheers,

Re: Bt Mail and Samsung One UI

imjolly — Thu, 02 Oct 2025 11:56:59 GMT

bluemail should give you chance to manually enter account and server settings here are BT setting and use imap

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Bt Mail and Samsung One UI

enfield250 — Thu, 02 Oct 2025 15:13:27 GMT

I have just tried again and when I search in the play store for blue mail, it comes up with Email-Fast, All Inbox Acc, or Email blue Mail - Calender, or Bluemail lite. If i select Blue Mail Email App, it comes up with Email-Fast and Smart Mail then the same two as before. So then if I select Blue mail app download, I get Messages-SMS messenger and the same two as before. Which one do I install, please, why can't things be simple?

Re: Bt Mail and Samsung One UI

licquorice — Thu, 02 Oct 2025 15:15:51 GMT

Blue Mail definitely works on Android with BT Mail, unless I've been singled out for special treatment, it should also automatically setup.

Re: Bt Mail and Samsung One UI

licquorice — Thu, 02 Oct 2025 15:17:20 GMT

The app you need is Email blue Mail - Calender

Re: Bt Mail and Samsung One UI

enfield250 — Thu, 02 Oct 2025 15:18:23 GMT

I made a guess and installed Blue Mail Lite, it seems to work.

Re: Bt Mail and Samsung One UI

enfield250 — Thu, 02 Oct 2025 15:23:11 GMT

Thank you, I have now installed Email Blue Mail-Calender and everything seems ok.