https://community.bt.com/t5/BT-Email-app/Email-outbox-jammed/m-p/2445728#M229 <P>How are you using your BTMail. Is it with an email client/app and if so which one or is it with a web browser?</P><P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Thu, 09 Oct 2025 16:23:43 GMT gg30340 2025-10-09T16:23:43Z https://community.bt.com/t5/BT-Email-app/Email-outbox-jammed/m-p/2445727#M228 <P>For the last couple of weeks, all emails I compose and send seem to be stuck in the outbox… &nbsp;is there say to release these emails to be sent?&nbsp;<BR /><BR /></P><P>&nbsp;Any help will be much appreciated.&nbsp;</P> Thu, 09 Oct 2025 16:09:34 GMT https://community.bt.com/t5/BT-Email-app/Email-outbox-jammed/m-p/2445727#M228 calwelsh01 2025-10-09T16:09:34Z https://community.bt.com/t5/BT-Email-app/Email-outbox-jammed/m-p/2445728#M229 <P>How are you using your BTMail. Is it with an email client/app and if so which one or is it with a web browser?</P><P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Thu, 09 Oct 2025 16:23:43 GMT https://community.bt.com/t5/BT-Email-app/Email-outbox-jammed/m-p/2445728#M229 gg30340 2025-10-09T16:23:43Z