This topic

Error 68CA1AB8025AB258 - can't send emails, only receive

rickety — Sat, 11 Oct 2025 08:21:06 GMT

Two problems

1. I can't send even basic emails, get the error code above. I can receive, not send - very frustrating

2. On some websites my BT internet address is not recognised and I get message: enter a viable address

Re: Error 68CA1AB8025AB258 - can't send emails, only receive

imjolly — Sat, 11 Oct 2025 08:59:47 GMT

are you a current BT broadband customer or do you pay for premium email?

Re: Error 68CA1AB8025AB258 - can't send emails, only receive

rickety — Sat, 11 Oct 2025 15:29:11 GMT

I am an ex BT Broadband customer and use Basic BT Mail (is this BT's revenge on me for leaving?) !!

Re: Error 68CA1AB8025AB258 - can't send emails, only receive

gg30340 — Sat, 11 Oct 2025 18:52:30 GMT

BT don't do revenge!

BTMail was part of your BT Broadband package.

Previously if you left BT your email account would have been cancelled.

BT now let you keep your email account free of charge even although you are no longer a BT customer.

The email account gets downgraded to a free BTMail Basic account which can only be used with a web browser and not with an email client or email app.

If you want to use an email client you will need to pay for a BT Premium email account.

Re: Error 68CA1AB8025AB258 - can't send emails, only receive

rickety — Sat, 11 Oct 2025 22:10:20 GMT

It would have been nice and responsible if they had sent me a note saying we will keep your service going out of the goodness of our hearts but henceforth we are cancelling your ability to send emails but we will, as a concession, allow you to continue to receive messages. Do you wonder I left the BT Broadband service for a better and cheaper 5G service costing me presently £19 per month?

Re: Error 68CA1AB8025AB258 - can't send emails, only receive

gg30340 — Sun, 12 Oct 2025 04:43:20 GMT

If you are using a web browser you should be able to send and receive emails.

Are you using a web browser or are you using an email app?

Read this link and sublinks and it will explain that it is not as you glibly put it a concession or revenge!

https://www.bt.com/help/email/bt-email-products

If you are using a web browser and not an email client or an email app and can't send then you have a fault.

Re: Error 68CA1AB8025AB258 - can't send emails, only receive

iniltous — Sun, 12 Oct 2025 09:40:03 GMT

You present this as bad old BT , but as stated , you are not a customer so why should they continue to provide you with anything , if you have joined a competitor use their email , that’s if they offer one , if they don’t perhaps that’s one way how they managed be ‘cheap’ …and as stated at least BT keep your email address ‘alive’ , even if you have to log into it via a browser session and not using an email client …..if you left most ISP’s that gave you a ‘free’ email address, they simply delete your account once you leave …would you prefer that ?

Re: Error 68CA1AB8025AB258 - can't send emails, only receive

Crimliar — Sun, 12 Oct 2025 10:00:16 GMT

@ricketywrote:
Two problems
2. On some websites my BT internet address is not recognised and I get message: enter a viable address

Most websites perform 2 initial checks on your email address. First that it's correctly formatted, and then has it been used previously, such that it is already in their private database. So initially they don't go much deeper than this!

*One of my own email addresses is non-standard and not all sites will allow its use. The supplier of that particular email address now provides an alias to use where/when necessary! If you somehow (like I did) managed to set up a non-standard email address, and you can't get an alias for it, then you have little choice but to use a different standards-compliant email address for those sites!