This topic

Why do reminders set themselves in Calendar?

SteveB21 — Fri, 11 Jul 2025 17:30:22 GMT

If I save an event in Calendar without setting a reminder and then go back to edit it, I find a 15 minute reminder is also set. If I don't remember to cancel it I get an irritating reminder I don't need. Why? Another annoying quirk!

Re: Why do reminders set themselves in Calendar?

Peter_W — Tue, 15 Jul 2025 08:14:52 GMT

Good morning @SteveB21.

Thanks for taking the time to bring this to our attention.

I've gone ahead and highlighted this with our Email team for further investigation.

We should be all good here as they were able to replicate the same thing you've noticed, but if we did require any further details from you down the line I'll let you know 😊

Peter

Re: Why do reminders set themselves in Calendar?

Peter_W — Tue, 15 Jul 2025 13:54:02 GMT

Hi again @SteveB21.

Just for absolutely clarity, can I please confirm that if you don't amend the reminder section when editing an event, does the reminder notification definitely go off?

If you can please test this for me and let me know the time that you did this, that would be perfect.

Peter

Re: Why do reminders set themselves in Calendar?

SteveB21 — Wed, 15 Oct 2025 20:30:41 GMT

Sorry, I took my eye off this. Yes, the reminder sets itself without any action on my part. Further, recently it is not possible to switch the notification off.

Re: Why do reminders set themselves in Calendar?

Rach_H — Thu, 16 Oct 2025 12:32:02 GMT

When you set up a new event are you able to set the reminders to 'none' @SteveB21?

Rach

Re: Why do reminders set themselves in Calendar?

delphinium9 — Wed, 28 Jan 2026 12:44:56 GMT

Hi Rach.

BT seems to have responded to this post by setting default reminder to "no reminder". This change seems to have been introduced fairly recently. This is a pity as I often forget to set a reminder time so don't get informed of events in my calendar. In the past, I relied on there being a default time which I could change if necessary.

Would it be possible to add a parameter in settings to allow users to set their own default reminder time so that all users can get the reminders they want without having to remember to set one?

Thanks

Re: Why do reminders set themselves in Calendar?

Rach_H — Thu, 29 Jan 2026 15:23:34 GMT

Hi @delphinium9,

Thanks so much for your feedback. I will get this passed onto the team they will be able to see if this is something they can incorporate moving forward.

Rach

Re: Why do reminders set themselves in Calendar?

delphinium9 — Thu, 29 Jan 2026 15:53:48 GMT

Thank you