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BT Email App Version 25

JordanTA — Thu, 26 Jun 2025 13:01:24 GMT

From today (26 June 2025), we’ll start to roll out version 25 of the BT Email App.

The main change you will see is the Login process which will change to match the Webmail experience with the introduction of ReCAPTCHA.

Small changes to the Icon on your mobile device

When is this happening

Upgrade invites will be sent starting from 26 June.
IOS customers will be updated first, followed by Android.
Not all customers will get their upgrade invite at the same time.

You can use it if:

You're a BT Standard Email or BT Premium Email customer
Your device supports Android 11 or above
Your device supports IOS 16 or above

Re: BT Email App Version 25

Philitythomas1000 — Thu, 24 Jul 2025 08:18:31 GMT

a valid number I have had it for years un till you now try and tell me its not valid

[Mod edit: removed personal details]

Re: BT Email App Version 25

gg30340 — Thu, 24 Jul 2025 06:31:09 GMT

You will need to explain better what you mean?

Re: BT Email App Version 25

ssrco02 — Thu, 16 Oct 2025 22:42:16 GMT

The BT Email app on my Samsung A16 has started to make me do a full log in complete with the six digit pin request quite often so what is going on.

I checked the build version running and its 25.2.3

Re: BT Email App Version 25

Katie_B — Fri, 17 Oct 2025 17:43:20 GMT

Hi @ssrco02.

Have you tried deleting the app cache and cookies?

Do you frequently sign in to the app?

Katie

Re: BT Email App Version 25

ssrco02 — Sat, 18 Oct 2025 00:05:56 GMT

I can't find any way to do that on my phone. If anyone can tell me I will be pleased to hear how to.
Been running it on my phones for years without any issues until this started.

Re: BT Email App Version 25

Alex_H — Sat, 18 Oct 2025 07:43:00 GMT

@ssrco02 To clear the cache for an app on a Samsung phone go to Settings>Apps then select the App you want from the list. Then click Storage and at the bottom is a clear cache button as well as a clear data button.

I would try clear cache first and see if that works, if not the clear data button in the same place will completely remove the account and any settings from the app, so you will have to log back into your account and take you to set it back up fully when you next open the app.

Alex

Re: BT Email App Version 25

ssrco02 — Sun, 19 Oct 2025 22:24:05 GMT

Thanks, Cache cleared and seeing how it goes.