This topic

Email accessibility

Pigeon1 — Wed, 19 Nov 2025 17:24:30 GMT

Some messages received by husband asking if he’s emailed them today. Now unable to access email account.

Re: Email accessibility

Katie_B — Fri, 21 Nov 2025 11:20:12 GMT

Good morning @Pigeon1.

Thanks for coming back to the community.

Does your husband still not have access to his email account?

Speak soon,

Katie

Re: Email accessibility

Pigeon1 — Fri, 21 Nov 2025 18:07:47 GMT

Was able to gain access to emails on iPad. BT message said they’d noted suspicious activity & shut the account. He was then given a number, and had to create a new passwords, after which everything worked fine.

The issue now is on his phone. He can’t access his email account on his phone (iPhone 13).

Can you please help?

Re: Email accessibility

gg30340 — Fri, 21 Nov 2025 19:14:19 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or have you migrate to EE Broadband?

Did he change the password on his iphone to the new password?