This topic

Emails slide to oblivion!

Katrina1 — Wed, 14 Jan 2026 16:31:01 GMT

Sometimes when I press to open an email it slides to the bottom of the screen (iPhone Air) and disappears. It doesn’t go into Bin or Junk. I have to contact the sender to ask for it to be resent. Anyone else have this problem?

Re: Emails slide to oblivion!

Kimberlin — Wed, 14 Jan 2026 16:39:36 GMT

@Katrina1

Have you tried turning off your iPhone and switching it back on again as sometimes that helps get rid of App glitches.

It could be an issue with your mail synchronisation settings.

You could try deleting the mail App and reinstalling it.

Is your iPhone running the very latest iOS update?

If you do a google search and type in the search box the description of the problem you have, a comprehensive AI solution page pops up. It’s worth reading through it.

Re: Emails slide to oblivion!

Katrina1 — Wed, 14 Jan 2026 16:59:49 GMT

Thanks. I have tried turning off and back on but it doesn’t help. It happens so randomly - bizarre. I’ll try deleting the App and reinstalling.

Re: Emails slide to oblivion!

Leanne_T — Fri, 16 Jan 2026 08:56:01 GMT

Morning @Katrina1

Thanks for coming to the community.

Did deleting and re-installing the app stop this happening?

If not, can you try searching for the email that disappeared to see if this shows in any folders?

Speak to you soon 🙂

Leanne.

Re: Emails slide to oblivion!

Katrina1 — Fri, 16 Jan 2026 10:31:17 GMT

Sadly no, one disappeared yesterday. I am lothe to delete the email app and reinstall as I will lose all emails I’m guessing.

Re: Emails slide to oblivion!

Katrina1 — Fri, 16 Jan 2026 10:32:06 GMT

Sorry I should say I have only updated the operating system.

Re: Emails slide to oblivion!

Kimberlin — Fri, 16 Jan 2026 10:52:32 GMT

@Katrina1

Im not sure that uninstalling and reinstalling the App would lead to you losing all of your emails 🤔

In any case, you have the option of backing up your iPhone and reinstalling a backup if something were to go wrong.

Re: Emails slide to oblivion!

gg30340 — Fri, 16 Jan 2026 12:58:12 GMT

Just to confirm, which email app are you using?

When the email goes missing have you tried logging onto your BTMail account using a web browser to see if it is there?

Does it only happen to one sender or is it random?

Re: Emails slide to oblivion!

Katrina1 — Fri, 16 Jan 2026 15:23:18 GMT

Hi, I’m using the Mail App on iphone

ive logged into my online account and the lost emails are not there.

The emails that disappear are totally random.
Thanks for your interest.
K

Re: Emails slide to oblivion!

gg30340 — Fri, 16 Jan 2026 15:50:28 GMT

I don't have an iPhone so I can not check this but I believe there are swipe actions that can be set to delete emails.

It may be worth checking those settings and if need be turn them off or change them to some other action to see if that stops the problem.

Open the Settings and select Apps → Mail.
Choose Swipe Options in the Message List section.
Tap Swipe Left and pick the action.
Tap Swipe Right and pick the action.
Use the Apps arrow on the top left to exit the Mail settings.

Re: Emails slide to oblivion!

Katrina1 — Fri, 16 Jan 2026 16:22:45 GMT

The swipe options don’t give such flexibility as you suggest but I have set them to ‘none’ so nothing happens by accident what I did find under ‘threads’ was an option to ‘collapse message when read’ which I’ve switched off in case that’s the culprit!!

Re: Emails slide to oblivion!

gg30340 — Fri, 16 Jan 2026 16:25:21 GMT

Keep us posted if that helps.

Re: Emails slide to oblivion!

Katrina1 — Mon, 19 Jan 2026 10:03:40 GMT

I’m not sure which action reported in my previous email has worked but I have had no further problems (to date!). Thanks for your help.

Re: Emails slide to oblivion!

Katie_B — Mon, 19 Jan 2026 10:06:25 GMT

Thanks for updating the thread @Katrina1.

It's great to hear you have had no further issues.

Katie