This topic

New log in requirement for the BT email app on mobile phone ?

JeffS — Sat, 14 Mar 2026 10:26:02 GMT

Apologies if this is a duplication, but I can't find this specific.

Starting only in the last week or so, whenever I try to open the BT email app on my phone, it now always says session expired and I have to re- log in with user id ( email address in my case ) and password. I've never had to do this before on this or any previous phone for this app - just tapped the app and it's opened the email. I'm on app version 25.2.3

Interestingly, if I go to the BT app via Settings and App management in my phone ( it's a OnePlus Nord CE4 Lite 5G ) I can open the BT app and read the emails without any log in requirement. I've made no adjustments to my phone recently. If it's at all relevant to my email I have BT broadband.

Has BT changed the rules on access to the app and I've missed an announcement ? Or a software update ? Whilst I appreciate it's hardly life and death, having now to log in every time is an irritant in that I can't operate the app as easily as I have in the past.

Look forward to any comments

Thanks JeffS

Re: New log in requirement for the BT email app on mobile phone ?

licquorice — Sat, 14 Mar 2026 12:10:55 GMT

No idea, but I would suggest ditching the dire BT email app and use a decent one such as Blue Mail.

Re: New log in requirement for the BT email app on mobile phone ?

JeffS — Sun, 15 Mar 2026 12:24:14 GMT

With fingers crossed, it does appear that the problem may have resolved itself, so I will monitor it going forward.

However I recall "dump the app for Blue Mail" was also your response to a previous question I raised, which other contributors were able to answer. I did look at user reviews of Blue Mail on Google Play and Trust Pilot, and they didn't exactly inspire confidence.

Re: New log in requirement for the BT email app on mobile phone ?

gg30340 — Sun, 15 Mar 2026 15:20:59 GMT

@JeffSwrote:
With fingers crossed, it does appear that the problem may have resolved itself, so I will monitor it going forward.
However I recall "dump the app for Blue Mail" was also your response to a previous question I raised, which other contributors were able to answer. I did look at user reviews of Blue Mail on Google Play and Trust Pilot, and they didn't exactly inspire confidence.

Did you also look at the reviews for thr BTMail app?

Re: New log in requirement for the BT email app on mobile phone ?

JeffS — Sun, 15 Mar 2026 18:25:04 GMT

Hi - I didn't look at the BT App reviews , because I've been using it for a long time and other than a specific permission problem 18 months ago ( to which I think you provided the solution ) , it does what I need it to. If, as I hope, this problem has also gone away, then I'm content.

Regards JeffS