This topic

Signing in to my BT email account

Frank7 — Thu, 26 Mar 2026 15:52:23 GMT

s just started. I cannot access my email without having to do this every time ...HELP

Re: Signing in to my BT email account

Linzi_H — Fri, 27 Mar 2026 18:10:09 GMT

Welcome to the community.

Can you please give us some more information on what's happening exactly?
Are you having some issues signing in, or are you seeing an error of some sort?

Speak soon,
Linzi

Re: Signing in to my BT email account

Frank7 — Sat, 28 Mar 2026 12:07:55 GMT

Hi Linzi,

No trouble signing in except that I have to get this code sent to my Mobile every time I sign in to My BT email account.

When I enter the code numerals sent...Up comes me email account. No problem...until the next time I try to open my account.

Have had no help from BT...the y just say this is standard procedure to safeguard my account and give the impression this is standard practise. ...I say this is rubbish.

I note by checking this problem on the net, that many, many others have the same problem.

Any help in solving this problem will be appreciated.

Frank7

Re: Signing in to my BT email account

gg30340 — Sat, 28 Mar 2026 12:18:48 GMT

Most likely because you have two factor authentication set up.

Two-step authentication | BT Help