This topic

Email folders missing in My BT app

robotwars — Fri, 03 Apr 2026 17:23:15 GMT

My BT email folders are missing in the My BT app as of today, but they are visible in BT webmail. They were also missing in my Gmail app today, and there was no way of seeing any folders apart from the inbox, as there the hamburger icon only offered the option of selecting calendar or contacts rather than the email folders. However I managed to retrieve them by deleting my BT email address from the Gmail app and adding it again. Not sure what to do with the My BT app to be able to see all my folders. Any advice appreciated.

Re: Email folders missing in My BT app

licquorice — Fri, 03 Apr 2026 17:26:53 GMT

I suspect you have configured the app as POP3 rather than IMAP. Delete it and reinstall it is IMAP.

Re: Email folders missing in My BT app

robotwars — Thu, 23 Apr 2026 18:26:14 GMT

No, it is and always was IMAP.

Re: Email folders missing in My BT app

Peter_W — Tue, 28 Apr 2026 13:39:04 GMT

Welcome to the Community, @robotwars

Just so we can rule this out as an issue, can you please try reinstalling the BT mail app on your device and then sign in again?

Keep us posted on how you get on,

Peter

Re: Email folders missing in My BT app

robotwars — Wed, 29 Apr 2026 20:10:00 GMT

It appears now that there's no way no access BT emails from MyBT app now, but have just seen that there a separate app for BT email which I have now installed. I can now see all of my folders. Thank you.