This topic

BT Email

Hampers — Mon, 20 Apr 2026 12:07:07 GMT

I’ve suddenly been unable to send or receive emails from a long term trusted contact. My wife also has a BT Email account and has no problem in sending or receiving to the same contact.

I have now set up this contact as a trusted sender and have no emails blocked. Still unable to send or receive to this contact.

…..any help appreciated

Re: BT Email

gg30340 — Mon, 20 Apr 2026 12:18:03 GMT

When you say you have no emails blocked, does that mean there are no email addresses or email domains (the part after @) in your BTMail blocked list ie the list is completly empty or do you mean that your your contact's email address is not in the list?

If it is the later I suggest that you re check the list and this time look for the contact's domain, not just the email address.

I would do that using a web browser and not with the BTMail app.

Re: BT Email

Hampers — Wed, 22 Apr 2026 21:51:34 GMT

The BT Mail Blocked list is completely empty.

Re: BT Email

Peter_W — Thu, 23 Apr 2026 07:26:10 GMT

Thanks for checking that for us, @Hampers

Just to be sure, have you tried both the Mail app and BT Webmail like @gg30340 recommended to see if the same issue occurs between the two?

Peter

Re: BT Email

Hampers — Thu, 23 Apr 2026 16:12:54 GMT

Hi Peter_W

Yes, I've tried both the app and webmail and the same problem exists with both.

The strange thing is that my wife can send and receive emails to this person on BT Mail with no problem at all.

Re: BT Email

Peter_W — Thu, 23 Apr 2026 16:34:40 GMT

Cheers @Hampers, I've floated this one by our email team to see if we can take a closer look into things.

If they need any further details from you, we'll let you know!

Peter

Re: BT Email

Peter_W — Thu, 30 Apr 2026 11:49:33 GMT

Hey there, @Hampers

We've received an update from our email team on this one, so I've just sent you over a private message so we can take a few more details.

Speak soon,

Peter