This topic

BT Email App

wendyallen — Thu, 21 Sep 2023 18:57:55 GMT

Hi Guys,

I've been logged out of the BT Email app on my iphone 14 and can't log back in, it keeps saying I've entered incorrect details.

I know I haven't because I can log in on the laptop.

I've deleted the app on my phone and reinstalled but no luck.

I can get into my email though My BT but it's a real pain and very basic.

Any ideals gratefully received.

Many thanks,

Wendy

Re: BT Email App

licquorice — Thu, 21 Sep 2023 19:22:44 GMT

Try a different app.

Re: BT Email App

wendyallen — Thu, 21 Sep 2023 19:50:30 GMT

Sorry to sound thick but what do you mean? I have other emails with different providers set up, Gmail & Outlook with no problems.
I’ve changed my main email to BT do want to be able to use the app.

Re: BT Email App

licquorice — Thu, 21 Sep 2023 20:09:50 GMT

To be honest, the BT mail app is not the best. There are many superior apps including the built in iPhone mail app. Personally, I use Blue Mail on my Android phone.

Re: BT Email App

gg30340 — Thu, 21 Sep 2023 20:31:32 GMT

Are you presently a BT Broadband customer or paying for your email through a BT Premium email account?

Re: BT Email App

NeilO — Fri, 22 Sep 2023 07:31:44 GMT

Hi @wendyallen are you able to log into your email on the BT email website with the same details?

Thanks

Neil