This topic

BT Email app not allowing login on Samsung A42 phone

picketywitch — Mon, 12 Oct 2026 13:20:09 GMT

Every time I try to login to my email app I get message "Sorry! Please try again later". I've uninstalled and re-installed the app twice, cleared caches and browsing data and have rebooted the phone, all to no avail. Any suggestions?

Re: BT Email app not allowing login on Samsung A42 phone

imjolly — Mon, 12 Oct 2026 14:01:59 GMT

can you access your BT mail using a web browser? Have you tried a 3rd party mail app bluemail or Gmail?

Re: BT Email app not allowing login on Samsung A42 phone

picketywitch — Mon, 12 Oct 2026 14:46:57 GMT

Yes, forgot to say there's no problem accessing email account via web browser or outlook on laptop

Re: BT Email app not allowing login on Samsung A42 phone

gg30340 — Mon, 12 Oct 2026 14:49:01 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

If you are one of the above try installing the BlueMail email app to see if that works.

Re: BT Email app not allowing login on Samsung A42 phone

picketywitch — Mon, 12 Oct 2026 15:22:58 GMT

Migrated to EE broadband ages ago, never had a problem with Email app befgore