This topic

BT Mail app for iPad freezing (and more)

Longline — Tue, 23 May 2023 14:18:11 GMT

I'm using the BT Mail app for Apple iPad. Several problems:

1. The right-hand part of the screen where the body of the email appears, is more often than not frozen - ie. it doesn't let me scroll down to see more than the first screenful of the email. This makes the app unusable to all intents and purposes.

2. Ordering by date doesn't work properly. Older emails are often mixed up with the current ones, in no particular order.

3. The search function is very poor.

4. Emails that are more than a few weeks old are not displayed.

5. The app requires me to re-login far too often for convenience.

Anyone else? More specifically, do you know if BT are aware and are planning fixes?

Thanks

Re: BT Mail app for iPad freezing (and more)

gg30340 — Tue, 23 May 2023 15:05:17 GMT

There is no requirement to use the BTMail app. You should uninstall the BTMail App which is seems to cause nothing but problems.

There are far better free email apps such as BlueMail.

Re: BT Mail app for iPad freezing (and more)

stevebrass — Tue, 23 May 2023 18:07:44 GMT

Use the iPad mail app.

Re: BT Mail app for iPad freezing (and more)

Longline — Wed, 24 May 2023 08:38:01 GMT

I've got the native iPad app configured for a different email account, so it's not available. But yes, it does work well.

Re: BT Mail app for iPad freezing (and more)

DanielS — Wed, 24 May 2023 09:41:54 GMT

Hi @Longline,

Thanks for getting in touch.

I am sorry for the problems that you've been experiencing on your iPad.

We are working on issues with the iPad at present. I raised the issue for the scrolling problem which prompted it.

It may take a month or so before we can go live with a fix. We need to make sure it has been tested first.

Thanks

DanielS

Re: BT Mail app for iPad freezing (and more)

gg30340 — Wed, 24 May 2023 10:30:19 GMT

Perhaps they should have tested the app fully before it went live and they wouldn't be in this position of having to constantly issue fixes.

Re: BT Mail app for iPad freezing (and more)

Longline — Wed, 24 May 2023 10:43:04 GMT

Thanks Daniel. It's the scrolling issue that is the most annoying of all, so it's good to hear that there's a fix in progress.

Re: BT Mail app for iPad freezing (and more)

licquorice — Wed, 24 May 2023 11:05:11 GMT

Surely you can have more than one account on the native app.

Re: BT Mail app for iPad freezing (and more)

gg30340 — Wed, 24 May 2023 11:43:55 GMT

@Longline wrote:

I've got the native iPad app configured for a different email account, so it's not available. But yes, it does work well.

You can add more than one email account to the iPad Mail app. See link

Add an email account to your iPhone, iPad or iPod touch – Apple Support (UK)

The settings you may need for the BTMail email account are in the following link

BT Email server settings | BT Help