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BT email app - email stuck in outbox

Karen1 — Wed, 13 Mar 2024 19:24:28 GMT

I have just started using the BT email app. I tried to forward on an email to another btinternet.com user in my household and the email didn’t send and got stuck in an outbox - screenshot below (not sent box). Every time I try to click on the outbox the app closes. I’ve logged on to my email on bt.com but no sign of the outbox. Any idea why I can’t forward to another bt user and how I clear this outbox. Or failing that who do I speak to at BT?

Re: BT email app - email stuck in outbox

gg30340 — Wed, 13 Mar 2024 19:46:57 GMT

Try uninstalling the BTMail app and then reinstall it to see if that clears it.

Personally I would not use the BTMail app. In my opinion it is not very good.

You could try the Bluemail app. I don't have Apple devices but I have found Bluemail very good on Android.

Re: BT email app - email stuck in outbox

Karen1 — Wed, 13 Mar 2024 20:02:36 GMT

I was having glitches on apple mail so was told by BT they don’t support third party apps and advised to use BT email app. Not very impressed so far!

Re: BT email app - email stuck in outbox

gg30340 — Wed, 13 Mar 2024 20:19:03 GMT

When they say they don't support other app what they mean is they can not offer help if you use one.

This is because there are far to many email apps over which BT have no control or knowledge so can not offer help or assistance with them all.

It does not mean that you must use the BTMail app and can not use any other email app.

Re: BT email app - email stuck in outbox

PETER_DANT — Sun, 10 Nov 2024 04:38:45 GMT

I have had this problem many times and no one at BT seems to know why ! I understand your frustration because in the 100 mph World that we live in all we want to do is hit the button , send the email , and get on with the next issue !

COME ON BT ! Please sort this issue out !

I now have FIVE hanging in there for no apparent reason…….