This topic

Help needed: disconnection issues ppp lcp termination request

Raj1015 — Wed, 02 Mar 2022 09:54:11 GMT

I have been having the ppp send termination request issue as far back as I can remember 6 years plus probably and have posted about it before. I have done every suggestion given to me by this great community which I am very great full for, eg quiet line tests, plug directly into master socket, third party routers, numerous open reach engineers out who check my line and say it’s perfect all the way to the exchange (i am on FTTC) when I ask them about this issue there not sure and often say I know more about it than them. Any way last night again at 00.45 I had the termination request and then pages of PPP sending Padi until 3.00am, I get up at 4.00am and realised some of my wireless devices weren’t connected and had to reconnect them. Can any one please offer any help on this issue of why this happens because it’s driving me up the wall when I get disconnected. Is there a specialist that can help me solve this issue. I also get the SH2 14 day reboot which I’m ok with but it’s these other things that are head scratching. Is there a specialist that can help me as if I phone BT they’ll just send another engineer out which won’t solve my problem.

thanks so much

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Wed, 02 Mar 2022 16:44:00 GMT

Anyone got any suggestions or same experience, could a mod please look into this?

thanks

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 06:53:10 GMT

So it happend again last night, same thing ppp lcp termination request around the same time of 12.50am so now because of the disconnections it’s halved my speeds from around 74mbps to 35mbps and my snr has shot up from 3.3 to 12.4.

im tired of these issues, it’s actually quite stressing most times. I’m gonna phone when I get back from work, I’m propably going to switch provider.

any suggestions are welcome

cheers….

Re: Help needed: disconnection issues ppp lcp termination request

Keith_Beddoe — Fri, 04 Mar 2022 07:36:22 GMT

I’m probably going to switch provider.

@Raj1015 As the issue will be on the external Openreach network, unless you can switch to a provider that does not use the Openreach network, then the problem will still be there when you move.

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 07:55:10 GMT

I can only get FTTC here, yes I thought that would be the case. But would another provider like sky have there own or rented equipment at the exchange? So if I did switch it might make a difference to where I’m connected into another block (I’m not totally sure how it works at the backend) also my bill would be a lot cheaper to start with…

Re: Help needed: disconnection issues ppp lcp termination request

Keith_Beddoe — Fri, 04 Mar 2022 08:10:19 GMT

But would another provider like sky have there own or rented equipment at the exchange? So if I did switch it might make a difference to where I’m connected into another block

@Raj1015

No Sky use the same Openreach network, cabinets and cable pairs. Its only ADSL (slow broadband) equipment that Sky have in the exchanges, and that is being slowly removed.

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 08:21:58 GMT

Oh ok, thanks for that,

mmmmmm… I’m totally lost then, I’m going to change over the SH2 with another SH2 that I have, maybe the older firmware on the replaced one might do something, but I don’t think it will as I’ve used tp links ones in the past and still had these logs on those as well.

is there anything I can do such as ask for a specific department when I phone BT as I’ve had this issue for ever?

Re: Help needed: disconnection issues ppp lcp termination request

PaddyB — Fri, 04 Mar 2022 08:51:29 GMT

Hi @Raj1015,

Thank you for posting. I'm sorry if you've been having problems with your connection. The PPP LCP termination request can happen for a number of different reasons. If you are seeing the disconnection happen around the same time each night it could indicate REIN interference.

Does anything else happen in the house around the same time, do you have any device set to the timer, like a water heater or central heating?

Please can you give us a few details about your setup, what devices are you using, do you have any powerline or wireless repeaters?

Please could you post your router stats as this will help to give an indication of what the connection is doing?

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager. Click ‘Advanced Settings’ and then ‘Technical log’.

Thanks,

Paddy

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 09:18:45 GMT

Thanks paddy,

I have no other timers or anything like that set up. I have no extenders just the SH2 plugged straight into the master socket. I use 2 or 3 wired ports and the family connects to the wi fi as normal

here are my stats: they normally run like this

Firmware version:
vO.31.00.10253-BT
Firmware updated:
Board version:
GUI version:
Mon Feb 7 02:15:01 2022
R01
1.74 12 11 2020
DSL uptime:
1 days,03 Hours53 Mins10 Secs
Data rate:
20 Mbps / 74.546 Mbps
Maximum data rate:
Full Fibre (FTTP)
Mode:
Noise margin:
Line attenuation:
22.321 Mbps / 76.295 Mbps
Off
6.9 / 3.1
8.2/17.0
Signal attenuation:
VLAN id:
8.2 / 21.2
101
Off
Upstream error
control:
Downstream error
control:
Off
Data sent / received: 309.7 MB Uploaded / 6.7 GB

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 09:21:11 GMT

And this is what it changed to last night, my data rate has halved!

Firmware version:
vO.31.00.10253-BT
Firmware updated:
Board version:
GUI version:
Mon Feb 7 02:15:01 2022
R01
1.74 12 11 2020
DSL uptime:
O days,00 Hours04 Mins02 Secs
Data rate:
9.997 Mbps / 39.999 Mbps
Maximum data rate:
Full Fibre (FTTP)
Mode:
Noise margin:
22.118 Mbps / 68.650 Mbps
Off
13.4 / 12.4
Line attenuation:
8.2/17.0
Signal attenuation:
VLAN id:
8.2/21.2
101
Off
Off
Upstream error
control:
Downstream error
control:
Data sent / received:
0.6 MB Uploaded / 2.0 MB

Re: Help needed: disconnection issues ppp lcp termination request

Keith_Beddoe — Fri, 04 Mar 2022 09:29:47 GMT

Probably a very high error rate on your line.

Provided you do not have BT Digital Voice, see if there is any noise on your phone calls by dialling 17070 and selecting option 2.

The time you are seeing disconnections, is most likely the time that DLM is making changes to your connection, in an attempt to make the line stable. Its forcing a re-sync.

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 09:51:30 GMT

Hi Keith,

I haven’t got DV yet although I have had an email and post to say I’m switching quite soon, i hope that doesn’t complicate things further, I’ve done a quiet line test with a corded phone and all seems good, also have directly connected to the master socket in the past for 4-5 weeks at that time but issues were the same.

the last engineer that came out 2 months ago said my line was one of the best he’s seen when tested! And said this must be a back end issue.

with REIN could it be a neighbour causing the issue?

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 09:54:13 GMT

Also how will I get my speed back to normal as per my package plan, I’m on fibre 1 (71mbps/18mbps)?

thanks kindly

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 13:11:41 GMT

Hi, paddy

did you have chance to look at my line stats that I’ve posted

thanks

Re: Help needed: disconnection issues ppp lcp termination request

PaddyB — Fri, 04 Mar 2022 14:12:37 GMT

Hi @Raj1015,

Thank you for posting those details. It does look like there could be interference on the line which is impacting your connection. If you send me your details, I'll be able to run a few checks on your line.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Help needed: disconnection issues ppp lcp termination request

Raj1015 — Fri, 04 Mar 2022 14:42:31 GMT

Ok sent you the PM, let me know of any findings?

thanks

Speed dropped by half

Raj1015 — Fri, 04 Mar 2022 19:03:49 GMT

Evening gents,

wow so I’ve had issues with ppp lcp disconnections and my speed dropped from 74 to 35mbps.

ok so I phone customer service who agreed and will send an engineer to reset my line next week…..ok

i log into my account and I’m still on fibre 1 and my speeds still state up to 71 and down, up to 18, ok great just checking I’m still on for what I’ve been paying

go to the deals page out of curiosity and BAM it says my fibre 1 ( must be a new name now) has different up and down speeds, 36 down and 9 up, hold on that’s what my router stats are telling me as well!!!

have BT halved our speeds without TELLING US because my payments are the same and about to go up in April

WHATS GOING ON!!

it’s strange because when I log in to my Bt some pages show my existing normal what I’m paying for speed and others say I’m on a much lower speed.

everyone check your speeds if your on fibre1 (71down, 18up)

Re: Speed dropped by half

JohnC2 — Fri, 04 Mar 2022 19:12:47 GMT

Hi @Raj1015, I've moved your post onto your existing thread to prevent any confusion.

@PaddyB has already offered you our help and I can see you've sent over your details. One of the team will be in touch with you in the next few days to help you with this.

Cheers

John

Re: Speed dropped by half

Raj1015 — Fri, 04 Mar 2022 19:20:49 GMT

Ok thanks John,

I just wondered if this is happening to others?

Re: Speed dropped by half

JohnC2 — Fri, 04 Mar 2022 19:29:15 GMT

Hi @Raj1015, that's ok. It's just that you would only end up getting asked to post information that you've already posted on this thread so it's always best to keep all the information in one place.

Cheers

John