This topic

Ping spikes/high jitter

d6m6dem6n — Sat, 12 Mar 2022 02:36:05 GMT

Can anyone tell me why my post was deleted, regarding high jitter etc.?

Re: Ping spikes/high jitter

Keith_Beddoe — Sat, 12 Mar 2022 06:18:55 GMT

@d6m6dem6n

Its here https://community.bt.com/t5/Home-setup-Wi-Fi-network/Ping-spikes-high-jitter/m-p/2219998#M194804

Re: Ping spikes/high jitter

d6m6dem6n — Sat, 12 Mar 2022 06:25:22 GMT

Cheers, thanks i found it, when i clicked on it first time from Google search it said it had been permanently deleted. Then i couldn't find the delete for this thread.

Re: Ping spikes/high jitter

Keith_Beddoe — Sat, 12 Mar 2022 06:42:16 GMT

@d6m6dem6n

Your issue is caused by your local home network and not your actual broadband connection, which is why your post was moved there.

Re: Ping spikes/high jitter

d6m6dem6n — Sat, 12 Mar 2022 06:49:25 GMT

How do you know its caused by my network? Only been with BT a few months and the issue happens with only one device connected to the hub 2, so it's either the hub 2 or the connection. Doesn't do it on 4g. What do you think it is then because I've tried all troubleshooting possible and now at a dead end. The app i use shows high ping spikes and high jitter, the same app using 4g shows a smooth connection, low jitter, stable ping. But BT don't support ping or jitter or even WiFi. My brother in law is with sky and has tried the same app and his is perfect, i know he's in a different area etc but it shows the app is good.

Re: Ping spikes/high jitter

Keith_Beddoe — Sat, 12 Mar 2022 06:53:21 GMT

@d6m6dem6n

Please post on the other thread.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Ping-spikes-high-jitter/m-p/2220657#M194870