This topic

Fibre to Premises not showing for my house but other in the street

freejack2k — Wed, 16 Mar 2022 12:22:26 GMT

Wondered if anyone has had this issue?

I live in number 15 on a road that house bungalows odd numbers 1-35.

All properties were build in the 50's so no new build or the like

When I search fibre availability numbers 1-13 can order fibre to the premises however numbers 15 onwards are only being offered ultrafast broadband with speed around 30mbps.

Is this likely to be correct as cant see why half the road could get fibre to premises but other half cant?

Did see a link on here to message openreach however all I am getting is standard responses Infrastructure solutions customer service saying it will be available in the future but not answering my question on why my next door neighbour can get it but I cant.

Is there anything else I can do?

Re: Fibre to Premises not showing for my house but other in the street

Keith_Beddoe — Wed, 16 Mar 2022 12:23:23 GMT

@freejack2k

Are you a BT Broadband Customer?

Re: Fibre to Premises not showing for my house but other in the street

freejack2k — Wed, 16 Mar 2022 12:24:30 GMT

Yes I am

Re: Fibre to Premises not showing for my house but other in the street

Keith_Beddoe — Wed, 16 Mar 2022 12:27:15 GMT

Check to see what is available

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please edit out your phone number before you post the result, but leave the exchange name and cabinet number showing.

Re: Fibre to Premises not showing for my house but other in the street

freejack2k — Wed, 16 Mar 2022 12:43:12 GMT

@Keith_Beddoe On below I have put 3 reports. First one is using my phone number. Second one is mine using my postal address and third one if my next door neighbour using his postal address (I dont know his phone number)

Thank you for the quick and helpful replies by the way

Re: Fibre to Premises not showing for my house but other in the street

Keith_Beddoe — Wed, 16 Mar 2022 13:54:09 GMT

@freejack2k

This may help https://www.telecom-tariffs.co.uk/codelook.htm?xid=1043867&postcodeloc=14165&cabinet=P17

It shows which roads are served by FTTP (1Gb).

Re: Fibre to Premises not showing for my house but other in the street

freejack2k — Wed, 16 Mar 2022 13:56:18 GMT

@Keith_Beddoe Sorry not sure what I am looking at on that page?

Re: Fibre to Premises not showing for my house but other in the street

Keith_Beddoe — Wed, 16 Mar 2022 14:03:09 GMT

Look for your postcode and address, to see if it shows something like this. As it shows the percentage of addresses served by FTTP.

LL18 2LS

Derwen Drive

Rhyl, Clwyd

2,079m

ADSL

ADSL2+

FTTC Available from 31st May 2013, expanded 3rd December 2019

100% area NGA, 66% area up to 1GB, 100% area up to 30MB

P17 100%

Re: Fibre to Premises not showing for my house but other in the street

freejack2k — Wed, 16 Mar 2022 14:04:16 GMT

@Keith_Beddoe

Sorry see what you mean now

See below. Says 38%. So is this gospel or could it be wrong as would have assumed that being on same cabinet and next door to someone who can get it I would be able to aswell?

Re: Fibre to Premises not showing for my house but other in the street

Keith_Beddoe — Wed, 16 Mar 2022 14:16:58 GMT

No, FTTP does not come from the cabinet, its a totally separate network.

Its possible that there is some spare capacity on the fibre splitter, so it may be worth giving the FTTP helpdesk a call on 0800 587 4787and see what they say.

Re: Fibre to Premises not showing for my house but other in the street

iniltous — Wed, 16 Mar 2022 14:33:33 GMT

When OR upgrade an existing ‘copper pair’ area to FTTP , then obviously there has to be a boundary somewhere, those inside it get ‘lucky’, those outside the boundary ‘unlucky’ …there could well be be a practical reason why the boundary is placed where it is, for example , if the road runs North to South , perhaps No.1-13 are served off a copper ‘DP’ at the north end of the street , and No.15-35 served from a different copper DP at the south end of the street, and it’s just bad luck for you that the scheme to provide FTTP included the North end of the street DP , but not the one at the South end of the street, so although you are next door to No.13 , your DP is not the same one, and not included in the scheme.

Alternatively, it could simply be that the CBT for No1-13 has been commissioned, so those addresses are ready for service, but the CBT ( basically a fibre DP ) for No’s 15-35 just hasn’t been commissioned yet, but will be soon.

Re: Fibre to Premises not showing for my house but other in the street

freejack2k — Wed, 16 Mar 2022 15:00:51 GMT

@Keith_Beddoe @iniltous

Thanks for both taking the time to reply. Very much appreciated

Have a much better understanding now so guess I'll just have to sit tight and wait