This topic

Very slow Bt smart hub 2

Playboy124 — Sun, 27 Mar 2022 23:32:12 GMT

My wifi connection is horrible, it takes forever to download anything and i cant seem to do any work at all, things keep lagging and just stopping.

I have no idea how to fix it, help.

Re: Very slow Bt smart hub 2

Keith_Beddoe — Mon, 28 Mar 2022 05:13:23 GMT

@Playboy124

Are you a BT Business customer?

If you are, then you need to post on the BT Business forum, as this is the residential one.

https://business.forums.bt.com/

Thanks

Re: Very slow Bt smart hub 2

TimCurtis — Mon, 28 Mar 2022 08:54:45 GMT

@Playboy124

You either keep rebooting your HomeHub on a very,very regular basis or you've got a terribly noisy line which is impacting your connection speeds. Wifi isn't the problem it's just how you see the bad connection you have.

Try a quiet line test by dialling 17070 , option 2 preferably with a corded phone and if there's any noise report it as a line fault.

From your stats you see that the noise margin is 25+ on up & downstreams. This should be in the region of 6 for a good connection.

If you have business broadband you should use the forum that Keith has suggested and with a business line you do get priority service.

Re: Very slow Bt smart hub 2

Playboy124 — Mon, 28 Mar 2022 17:06:06 GMT

@TimCurtis

Would the noise problem be from the phone connected to the master socket, or would the problem be from the main phone line itself connected to my place?

Re: Very slow Bt smart hub 2

pippincp — Mon, 28 Mar 2022 20:00:47 GMT

If you have noise on the phone when you ring 17070 option 2 then it is a line problem and needs an engineer to fix.

The reported noise margin from the stats you posted would indicate that to be the most likely problem.

Re: Very slow Bt smart hub 2

imjolly — Mon, 28 Mar 2022 21:33:02 GMT

Do you actually have a dial tone on your landline phone?

As you appear to be business user you need to post on business forum as already advised

Re: Very slow Bt smart hub 2

Playboy124 — Tue, 29 Mar 2022 15:17:34 GMT

@imjolly

Yes i have a dial tone, why do you ask?

Re: Very slow Bt smart hub 2

licquorice — Tue, 29 Mar 2022 15:23:09 GMT

Because broadband will work very slowly with only one wire connected but you won't get dial tone. A quick check to identify a disconnected wire.

Re: Very slow Bt smart hub 2

Playboy124 — Tue, 29 Mar 2022 15:28:57 GMT

@licquorice

OMG what do you mean by one wire connected, this might be the problem then. Please reply when you can :))

Re: Very slow Bt smart hub 2

licquorice — Tue, 29 Mar 2022 15:32:25 GMT

If you have dial tone then both wires must be connected. Did you try the quiet line test? I suspect your line will be very noisy (probably due to a corroded joint/wire somewhere) and the source of the problem.

Re: Very slow Bt smart hub 2

Playboy124 — Tue, 29 Mar 2022 15:35:06 GMT

@licquorice

Does BT charge to fix corroded wires??

Re: Very slow Bt smart hub 2

licquorice — Tue, 29 Mar 2022 15:38:57 GMT

Not if it is external to your house, any internal wiring is your responsibility.

Is your hub plugged into the master socket or an extension? If an extension, try plugging it into the test socket behind the removable faceplate of the master socket with a new filter. Also try the quiet line test from the test socket.

Re: Very slow Bt smart hub 2

pippincp — Tue, 29 Mar 2022 16:06:41 GMT

Instaed of keep asking questions and jumping to conclusions why don't you just answer what is asked of you?

This will enable forum members to assist you in getting you problem resolved.

To recap:

You have been asked if you are a BT Business customer. - No reply.

You have been asked to run a quiet line test on 17070 option 2. - No reply.

If you want assistance it will be given freely but you need to reply to the above before we can progress your issue.

Re: Very slow Bt smart hub 2

Playboy124 — Tue, 29 Mar 2022 22:37:18 GMT

@pippincp
Hey thanks for replying, i did the quiet line test and there was zero noise at all which is quite surprising.
Where do you think the problem is from?

Re: Very slow Bt smart hub 2

imjolly — Wed, 30 Mar 2022 09:04:55 GMT

as has been asked numerous times - are you a business user???

you appear to purposely avoid answering suggesting you are a business user and posting on wrong forum