This topic

No broadband service for 7 days now!

Nobroadbandagain — Sun, 27 Mar 2022 21:35:30 GMT

Why are Open Reach an BT not working together? I’ve had no broadband service since last week! I can only contact BT - They say it’s an open reach problem, I’m done with BT and will use Vodafone ASAP

Re: No broadband service for 7 days now!

Keith_Beddoe — Mon, 28 Mar 2022 05:14:13 GMT

Vodaphone also use Openreach.

Re: No broadband service for 7 days now!

pippincp — Mon, 28 Mar 2022 12:44:00 GMT

Which exchange are you on then I can check Openreach network status to see if it is a cabinet issue.

Re: No broadband service for 7 days now!

Nobroadbandagain — Mon, 28 Mar 2022 18:42:04 GMT

Hi, It’s an OpenReach problem - Their is an open order on my account that has disabled my broadband, BT don’t seem to be very efficient at sorting it out, if you can do anything I will be very grateful.

Nigel

Re: No broadband service for 7 days now!

pippincp — Mon, 28 Mar 2022 19:54:01 GMT

Sorry, I can't help with that. I only have access to the Openreach Network Status Portal.

Re: No broadband service for 7 days now!

PaddyB — Tue, 29 Mar 2022 07:40:35 GMT

Hi @Nobroadbandagain,

Thank you for posting. I'm sorry if you've been left without a Broadband connection. If you send me your details, I'll be able to take a look at what is happening with your service.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy