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Ultrafast full fibre only available as a new customer, not existing customer.

kopp112 — Wed, 30 Mar 2022 09:42:39 GMT

Hello,

I received an email from Openreach 5 days ago saying that ultrafast full fibre is now available in my area, yet as an existing customer it does not give me the choice to upgrade to it.

If i "sign up" as a new customer, the option is available though (as it is with other providers that offer it).

I've tried phoning BT but the people have been just say 'oh it takes a few days to filter through' - is that definitely correct, they don't seem very confident when they say this - I had originally phoned on the same day I received the email from Openreach and was promised a call back on Monday but i didn't get anything?

Has anyone else experienced this when full fibre became available to them?

Thanks!

Re: Ultrafast full fibre only available as a new customer, not existing customer.

imjolly — Wed, 30 Mar 2022 09:44:38 GMT

if you are existing BT customer then try phoning the FTTP TEAM 08005874787 and see if they can help you

Re: Ultrafast full fibre only available as a new customer, not existing customer.

kopp112 — Wed, 30 Mar 2022 09:51:07 GMT

thanks, i'll try them now and report back.

Re: Ultrafast full fibre only available as a new customer, not existing customer.

JamesBand5 — Wed, 30 Mar 2022 16:23:01 GMT

Just to clarify, does you address now show FTTP products when you use the address checker on any Openreach broadband provider's website (including BT) as a new customer?