This topic

PON Light Flashing LOS light off

iTzHayleyUK — Wed, 30 Mar 2022 19:58:51 GMT

Hi,

We had our ONT installed at the end of January and the ONT has had a flashing PON light since, with the LOS light being off.

The flash occurs with 14 short flashes and then a long flash.

Unfortunately, I am not the one handling the account (my letting agent - student property - and a 3rd party are) - so the chain of command is Me -> Letting Agent -> MSP -> BT -> OpenReach.

From searching already, apparently this can be down to quite a few factors, but I was mainly wondering if there is a way that we can get this sorted sooner as its been 8 months in the works so far and an engineer has meant to be come out several times but have only showed once (which was to install the ONT).

Thanks,
Hayley

Re: PON Light Flashing LOS light off

Keith_Beddoe — Wed, 30 Mar 2022 20:08:53 GMT

@iTzHayleyUK

Who is MSP?

Re: PON Light Flashing LOS light off

iTzHayleyUK — Wed, 30 Mar 2022 20:24:16 GMT

MSP is a Managed Service Provider

Re: PON Light Flashing LOS light off

Keith_Beddoe — Wed, 30 Mar 2022 20:40:01 GMT

MSP is a Managed Service Provider

It would be up to them to sort out the problem, if you are in a contract with them.

This forum is for BT Retail Customers, and has no connection with your MSP or Openreach.