This topic

Fibre not available despite ofcom checker saying it is

MattS83 — Wed, 30 Mar 2022 09:16:35 GMT

Hello,

Apologies for the repeat question I can see this has been dealt with before.

The home I am about to move into is only showing as 1-3mb available yet ofcom fibre checker says up to 67mb.

I would prefer not to go with V****n and wondered if I could please get some help investigating whether this is a database error. Can provide address and have asked letting agent for a landline number but I am waiting for that.

Many thanks in advance,

Matt

Re: Fibre not available despite ofcom checker saying it is

imjolly — Wed, 30 Mar 2022 09:23:16 GMT

you need to get the landline number to make any progress. It may be that property has virgin and no openreach landline connection so you would need to order and get a working landline

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Wed, 30 Mar 2022 09:24:46 GMT

Thank you I will push ahead with securing that info and return 🙂

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Thu, 31 Mar 2022 07:26:55 GMT

I've got a landline number for the property now after emailing the letting agent.

It hasn't made a difference to BT broadband checker, still only 1-3mb.

Virgin say they're not available despite both next door neighbours showing up as being connected when I searched them.

Re: Fibre not available despite ofcom checker saying it is

imjolly — Thu, 31 Mar 2022 08:52:26 GMT

enter the phone number and post results remember delete number but leave exchange and cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre not available despite ofcom checker saying it is

pippincp — Thu, 31 Mar 2022 08:52:44 GMT

Enter the phone number here and post the result.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Thu, 31 Mar 2022 09:07:28 GMT

"no data available"

😩

Re: Fibre not available despite ofcom checker saying it is

pippincp — Thu, 31 Mar 2022 09:18:41 GMT

Then try the addess checker. The phone number may not be a BT one.

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Thu, 31 Mar 2022 09:37:21 GMT

I have tried both I'm afraid, BT and ofcom. Even virgin says it's unavailable despite both neighbouring houses having virgin.

Becoming a nightmare.

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Thu, 31 Mar 2022 09:50:05 GMT

I'm happy to DM the address and landline number I was given if anybody thinks they can help with it

Re: Fibre not available despite ofcom checker saying it is

Keith_Beddoe — Thu, 31 Mar 2022 09:50:40 GMT

Display the results here, edit out the address details before posting, but make sure you show the exchange name and cabinet number.

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Thu, 31 Mar 2022 10:04:22 GMT

I'm happy to DM the address and landline number I was given if anybody thinks they can help with it.

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Thu, 31 Mar 2022 10:06:57 GMT

I'm getting a message saying no data available in red type, I have no info to share from it.

Will I need to purchase a copper ADSL package and then try to upgrade?

Re: Fibre not available despite ofcom checker saying it is

Keith_Beddoe — Thu, 31 Mar 2022 10:23:06 GMT

Then there is no routing built on the Openreach database.

If you want a connection , then....

You would need to follow the process for ordering a new phone line first. Once that has been provided, then the Openreach database will be updated.

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address. This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing.

Once the service is active, you should then be able to see what broadband options are available, by using the phone number.

Re: Fibre not available despite ofcom checker saying it is

MattS83 — Thu, 31 Mar 2022 10:28:47 GMT

Thank you very much, that gives me somewhere to take this at least. Much appreciated.