This topic

Broadband keeps dropping

lakerisers — Mon, 04 Apr 2022 22:47:48 GMT

Been having a nightmare last few days with broadband dropping for no reason - today its gone around 10 times.

Just does the usual cycle through the lights and will come back but so annoying especially as working from home.

Anyone else having trouble like this or any suggestions ??

Engineer coming out Wednesday but doubt will find anything

TIA

Re: Broadband keeps dropping

Keith_Beddoe — Tue, 05 Apr 2022 05:16:32 GMT

@lakerisers

As you have an ADSL connection, that comes from the exchange, so is there any noise on your phone line?

Re: Broadband keeps dropping

lakerisers — Tue, 05 Apr 2022 07:49:57 GMT

Line checked and no noise at all

Re: Broadband keeps dropping

Keith_Beddoe — Tue, 05 Apr 2022 08:12:34 GMT

@lakerisers

What speed do you normally get, and which BT Home Hub are you using?

For ADSL it would be normally be Home Hub 4, but if its been changed recently, BT may have send a different one.

Re: Broadband keeps dropping

lakerisers — Tue, 05 Apr 2022 08:31:53 GMT

Speeds are never an issue and tend to get around 65mb.

Im on Smart hub 2 and have been for ages.

Have had this issue a few times over the last year or so where connection randomly drops but then seems ok for a while

Yesterday was just a nightmare as with 2 working from home and BB dropping it just causes lots of issues especially with PC's trying to get connectivity back into company systems 😞

Re: Broadband keeps dropping

Keith_Beddoe — Tue, 05 Apr 2022 08:51:32 GMT

Speeds are never an issue and tend to get around 65mb.

Then you do not have a ADSL connection, you have a Fibre connection. I have moved this thread to the correct board.

Are you a BT Business user?

Re: Broadband keeps dropping

lakerisers — Tue, 05 Apr 2022 09:41:14 GMT

Thanks

As far as I am concerned its just a normal BB connection so assumed was ADSL as just plugs into the master socket.

I know is not FTTP but suppose could be from the pole or cabinet - deffo copper in there somewhere 🙂

Not a business user either

Thanks

Re: Broadband keeps dropping

imjolly — Tue, 05 Apr 2022 09:57:43 GMT

you have FTTC - fibre to street cab and copper to home

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem