This topic

How on earth can one find out what FTTP one can get?

GDog2 — Mon, 02 May 2022 08:00:04 GMT

We have a second property which we rent out.

The tenants got in touch to say that BT was calling door-to-door promoting 1 Gbit FTTP that was now available.

I placed an order. Day after the kit was supposed to be installed I got a text saying my order had been cancelled. No prior contact. No discussion or explanation. The following day I had another text asking me to contact BT.

I was told that

a) nobody had been in - lie

b) more install was needed - not true

and so on... The order was re-activated

During all of this someone swapped my account numbers and addresses to I then get a text a couple of days later saying it was active. It wasn't. Nothing had been done.

More to and fro.

More confusion. Nobody had a clue. Some said we could get FTTP some said not. Fibre team said yet, other Fibre team said no.

Meanwhile, BT, Sky, OpenReach say we can get 1 Gbit.

Exec Complaints say, "think there is some fault of an unknown nature at the exchange".

And so we rumble on. Week after week with nobody seemingly able to find out if I can get FTTP or not.

How can it be so bloody complicated?

Re: How on earth can one find out what FTTP one can get?

Les-Gibson — Mon, 02 May 2022 08:23:21 GMT

Fibre broadband | Openreach and enter the postcode or landline number of the property

Re: How on earth can one find out what FTTP one can get?

GDog2 — Mon, 02 May 2022 08:29:18 GMT

Did you actually read the body of the message?

Re: How on earth can one find out what FTTP one can get?

Les-Gibson — Mon, 02 May 2022 08:39:54 GMT

No. Why would I read such a rant when the question is in the header? perhaps you should have put more thought into your post and less aggression.

Re: How on earth can one find out what FTTP one can get?

imjolly — Mon, 02 May 2022 08:56:49 GMT

as requested by @Les-Gibson just enter phone number and post results if no Bt phone then enter address and result will show what is available to as requested

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: How on earth can one find out what FTTP one can get?

GDog2 — Tue, 03 May 2022 06:01:39 GMT

Exactly. And unless this is highlighted then it will never get dealt with.

I could sit here all day and post inane replies without reading the question to boost my "status", but what's the point?

If a reply isn't going to actually help then don't bother posting it.

Anyway, I have emailed the Director of National Infrastructure at Open Reach to see if they can shed any light on it. I'm seeking out the BT equivalent.

I wonder if anyone else has had any success in this area, and if so who they contacted.

Re: How on earth can one find out what FTTP one can get?

PaddyB — Tue, 03 May 2022 07:41:44 GMT

Hi Everyone,

Just a quick reminder to keep this thread friendly and constructive.

@GDog2 I'm sorry if your order for FTTP has been cancelled. To try and better understand what has gone wrong, please could you enter your details in the link provided by @Les-Gibson and @imjolly?

This will help to give the Community an indication of what is available at the address and what might be causing a delay.

If you are unable to try what was suggested, then unfortunately the Community won't be able to offer you any advice, your best bet would be to give the FTTP team a call on 08005874787.

Thanks,

Paddy

Re: How on earth can one find out what FTTP one can get?

GDog2 — Tue, 03 May 2022 12:51:11 GMT

Checks with OpenReach, BT, Sky - all of whom use the same database I imagine - state that 1Gbps is available. I have spoken to the FTTP Team before my original post. They don't know either. Neither does anyone in the Exec Complaints Team.

Re: How on earth can one find out what FTTP one can get?

iniltous — Tue, 03 May 2022 17:26:52 GMT

On the face of it Openreach WBC FTTP is available at the address, if this is for an address you own but someone else lives in, are you applying for service for your tenant ?…is there ADSL or FTTC service already at the address ? if there is , is it in your name or the tenants name ?

Re: How on earth can one find out what FTTP one can get?

GDog2 — Wed, 04 May 2022 06:38:00 GMT

So, as you say FTTP is available; that is my interpretation too.

Regarding ownership of the property I am at a loss to understand the relevance of the question. Are you able to shed some light on how that might make a difference? I believe that I addressed that point in my original post.

There are no current services at the property. I use 4G as the max available previously was 5Mbps

Re: How on earth can one find out what FTTP one can get?

GDog2 — Wed, 04 May 2022 08:26:54 GMT

If I may reiterate-

the order for 1Gbps was accepted TWICE

it was cancelled without any dialogue or explanation TWICE

FTTP Team in Dundee (?) seemed to be confused about what IS available

one of this was helped by someone at BT swapping over my two account numbers meaning the wrong property came up. This was AFTER the orders were cancelled.

at no time did I link the accounts.

the order placed was a separate and distinct order.

I hope that helps.

Re: How on earth can one find out what FTTP one can get?

GDog2 — Tue, 10 May 2022 16:04:53 GMT

Finally...

"the database has been updated" ... I had already spotted this and placed another order anyway.

OpenReach Chief Engineers Office tell me that the original order had been "mis-routed".

All going well at last, except the telegraph pole is in a neighbour's garden and the gate is locked 🤔