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Solid Orange light on both hubs

tinavive — Tue, 10 May 2022 03:45:09 GMT

Hi all, my broadband was working fine, I received a upgraded hub and decided to switch it out. I now have no internet just a solid orange light for both hubs. I cannot revert back to my old device. All test show everything is correct.
ive done factory reset to no avail.

Solid orange light

tinavive — Tue, 10 May 2022 03:50:11 GMT

i all, my broadband was working fine, I received a upgraded hub and decided to switch it out. I now have no internet just a solid orange light for both hubs. I cannot revert back to my old device. All test show everything is correct.
ive done factory reset to no avail.

Re: Solid orange light

licquorice — Tue, 10 May 2022 07:44:57 GMT

If you have the new type master socket (nte5c) with the clip on front plate, make sure it is making good contact with the backplate and wasn't disturbed when you unplugged the old router.

Re: Solid orange light

PaddyB — Mon, 16 May 2022 19:27:16 GMT

Hi @tinavive,

How are things with your connection? Were you able to get things fixed?

If you need help, post back and I'll give you a hand.

Thanks,

Paddy