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Broadband Out of Use since March 7th

WayneMcc22 — Wed, 11 May 2022 13:17:42 GMT

Broadband service as been out since March 7th , going round in circles with BT. Been promised it would be fixed week after week but nothing changes.BT confirms external fault , have been sent 2 new hubs and 2 of the EE temporary hubs. But not working , Continual orange flashing after each reset, Been sent mail twice saying its fixed, but it is not.

Don't know how to resolve this , people from BT on phone line very helpful and pass job to open reach for Action , but no contact from them at all.

Any advice much appreciated.

Re: Broadband Out of Use since March 7th

RobbieMac — Wed, 11 May 2022 13:58:02 GMT

Hi @WayneMcc22

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having connecting to, and using, your broadband. Being without service since March is a very long time. I am disappointed to read that this has been going on for so long and that you haven't been told what the hold up is with the repair.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie