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Packet loss at minute intervals?

tobiasjs — Thu, 12 May 2022 16:41:55 GMT

We're on a Fibre 250 plan (G.fast over a short-ish length of copper) and since yesterday we've been seeing periods of complete outage, but the rest of the time packet loss on the minute for about 4 seconds. I haven't completely ruled out other factors, but it does seem to an external issue, rather than being related to the internal network.

Has anyone else seen anything like this?

Re: Packet loss at minute intervals?

Anonymous — Thu, 12 May 2022 17:01:05 GMT

My line had been showing increasing packet loss recently until almost failing completely on Sunday. At that point there was horrendous noise on the line & sometimes no dial tone. Reported & repaired on Tuesday, so a quiet line test would be worth a try, especially if like me you don't use the landline.

Re: Packet loss at minute intervals?

PaddyB — Tue, 17 May 2022 11:11:13 GMT

Hi @tobiasjs,

How are things with your connection? Did you try the quiet line test as suggested by @Anonymous?

If you're still having problems with your connection, post back.

Thanks,

Paddy

Re: Packet loss at minute intervals?

pippincp — Tue, 17 May 2022 16:19:00 GMT

As said line noise is the most likely cause. 17070 option 2 and best with corded phone. You may get a dull hum with cordless. The line should be silent between announcements.

Any noise (other than stated) should be reported as a noisy line fault, NOT broadband. Once the line is sorted you broadband should follow suit.