https://community.bt.com/t5/BT-Fibre-broadband/Broadband-fibre-not-working-after-moving-house/m-p/2235008#M337260 <P>Hello,</P><P>We currently have the fibre with BT Halo 1 package. A few days ago we moved home so prior to that I went through the moving house procedure and set up the moving date. I was told everything was in place for me to just plug in my existing modem at my new address. On the moving date we got a message saying everything was ready to use but since then we haven't been able to get any internet.&nbsp;<BR />The new house doesn't have the same Openreach modem that we had in the previous house but because we were assured everything was in place I tried plugging the smart hub 2 into the phone line but still nothing.&nbsp;<BR />I have a flashing purple light on the modem. I've tried ringing today but couldn't get through. Any ideas what I need to do/can do to get connected?</P> Thu, 02 Jun 2022 21:08:52 GMT Graham1030 2022-06-02T21:08:52Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-fibre-not-working-after-moving-house/m-p/2235008#M337260 <P>Hello,</P><P>We currently have the fibre with BT Halo 1 package. A few days ago we moved home so prior to that I went through the moving house procedure and set up the moving date. I was told everything was in place for me to just plug in my existing modem at my new address. On the moving date we got a message saying everything was ready to use but since then we haven't been able to get any internet.&nbsp;<BR />The new house doesn't have the same Openreach modem that we had in the previous house but because we were assured everything was in place I tried plugging the smart hub 2 into the phone line but still nothing.&nbsp;<BR />I have a flashing purple light on the modem. I've tried ringing today but couldn't get through. Any ideas what I need to do/can do to get connected?</P> Thu, 02 Jun 2022 21:08:52 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-fibre-not-working-after-moving-house/m-p/2235008#M337260 Graham1030 2022-06-02T21:08:52Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-fibre-not-working-after-moving-house/m-p/2235028#M337267 <P>which Broadband package do you have&nbsp; FTTC or FTTP at new address and old address?&nbsp; were you also moving to digital voice when you moved house?</P> Fri, 03 Jun 2022 07:57:24 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-fibre-not-working-after-moving-house/m-p/2235028#M337267 imjolly 2022-06-03T07:57:24Z