This topic

Wanting to move Full Fiber Modem

Ryan_J — Wed, 01 Jun 2022 13:23:44 GMT

Hi how much does it cost to move a full fiber modem because at the moment it’s not installed in the center of the house so I’m having to use a long Ethernet cable to connect the hub to it, and it’s causing me issues. Any help would be appreciated thanks Ryan

Re: Wanting to move Full Fiber Modem

licquorice — Wed, 01 Jun 2022 13:33:21 GMT

What issues is the Ethernet cable causing that you believe would be overcome by a fibre cable?

You would need to ask Openreach costs for resiting the ONT. https://www.openreach.com/building-developers-and-projects/altering-our-network/for-consumer-and-business-customers

Re: Wanting to move Full Fiber Modem

Ryan_J — Wed, 01 Jun 2022 13:34:16 GMT

I think you misunderstood me, what I want to have done is I want to move my Full Fiber modem into the center of the house because the Ethernet cable I’m having to use to connect up the smart hub 2 is causing broadband instability at times and that’s why I want it moved to the hallway which is center of the house

Re: Wanting to move Full Fiber Modem

licquorice — Wed, 01 Jun 2022 13:37:14 GMT

No, I didn't misunderstand you. Unless the Ethernet cable is over 100 metres long, it shouldn't cause any problems and is unlikely to be the source of your problems.

Re: Wanting to move Full Fiber Modem

Ryan_J — Wed, 01 Jun 2022 13:40:16 GMT

It is a long Ethernet cable and it’s the only one I have that will reach the smart hub 2 so that’s why I was asking about pricing to have a ONT shift done

Re: Wanting to move Full Fiber Modem

licquorice — Wed, 01 Jun 2022 13:43:29 GMT

As stated, you will need to ask Openreach, it is nothing to do with BT. https://www.openreach.com/building-developers-and-projects/altering-our-network/for-consumer-and-business-customers There is a link to a form on the page. It won't be cheap.

Re: Wanting to move Full Fiber Modem

Ryan_J — Wed, 01 Jun 2022 13:45:12 GMT

Ok thank you

Re: Wanting to move Full Fiber Modem

iniltous — Wed, 01 Jun 2022 15:17:36 GMT

If you have the router plugged into the ONT with a long Ethernet cable or the router plugged into the ONT with a short Ethernet cable , it makes no difference whatsoever, so if you paid to get the ONT moved closer to where you have the router positioned, just so it can be connected with a short cable rather than a long cable, then nothing really has changed , there is no reason to think the connection will be better , you probably should start with getting a new long Ethernet cable ( as you must suspect the existing one is faulty ) and see if that improves ‘stability’, certainly a lot cheaper that relocation of the ONT ,

Re: Wanting to move Full Fiber Modem

Starwire — Wed, 01 Jun 2022 15:57:28 GMT

That link is for only for altering the External Network, i.e. moving Poles, Joint Boxes, PCP’s, etc.

Its not for Lift and Shifts of NTE’s and or ONT’s.

They need to be Ordered/Requested from the EU’s CP.

Re: Wanting to move Full Fiber Modem

Anonymous — Wed, 01 Jun 2022 16:07:57 GMT

Have you tried another port on the router? If so, I'll echo @iniltous & recommend you buy another ethernet cable, as there's no way a good cable can cause issues with connectivity.

Re: Wanting to move Full Fiber Modem

Ryan_J — Wed, 01 Jun 2022 16:13:26 GMT

It’s a new cable so all I can assume is that the Ethernet cable is too long that’s why I was thinking about moving the modem because then I can connect a short Ethernet cable that’s cat7 so the interference is eliminated as much as possible

Re: Wanting to move Full Fiber Modem

Ryan_J — Wed, 01 Jun 2022 16:14:12 GMT

Right ok

Re: Wanting to move Full Fiber Modem

licquorice — Wed, 01 Jun 2022 16:16:36 GMT

See message 4

Re: Wanting to move Full Fiber Modem

yorkspark — Wed, 01 Jun 2022 16:51:30 GMT

@Ryan_Jwrote:
It’s a new cable so all I can assume is that the Ethernet cable is too long that’s why I was thinking about moving the modem because then I can connect a short Ethernet cable that’s cat7 so the interference is eliminated as much as possible

Why purchase cat 7 cable when cat5e will do 90 metres at 1 gig? i can guarantee that you have either stapled or damaged the cable with a cableclip installing it , it has damaged plugs or crushed cores from under doors etc or the port on the router is faulty, nothing whatsever to do with the length of the cable in a domestic environment.

If you however still want to waste money getting the ont shifted then its your call

Re: Wanting to move Full Fiber Modem

spile — Sat, 04 Jun 2022 07:25:51 GMT

This (Yorkspark’s response). You really are on false and expensive errand trying to move your fibre. I would connect a 4 or 8 port switch to the cable and plug in each device separately until the fault occurs. Isolating the problem will help you identify the issue such as an ip conflict or dodgy cable. Use a simple Ethernet checker to confirm the wiring of your “long” cable. Perhaps the installer didn’t terminate it correctly or punctured it with a cable clip.