https://community.bt.com/t5/BT-Fibre-broadband/Line-speed/m-p/2235970#M337428 <P>I live in a rural area and in the three years I’ve been here my broadband speed has dropped year on year. In the past three months I’ve been trying to find out why my line speed has dropped by 4Mb - (it was 15mb so you can understand why a 4Mb drop is a lot to me) it means the difference between working from home and not being able to.&nbsp;<BR />I have had engineer after engineer out. My line is perfect apparently, but as you can see from the latest results, my line is running at 63% of capacity down stream.&nbsp;</P> Thu, 09 Jun 2022 13:55:24 GMT Biggles3308 2022-06-09T13:55:24Z https://community.bt.com/t5/BT-Fibre-broadband/Line-speed/m-p/2235970#M337428 <P>I live in a rural area and in the three years I’ve been here my broadband speed has dropped year on year. In the past three months I’ve been trying to find out why my line speed has dropped by 4Mb - (it was 15mb so you can understand why a 4Mb drop is a lot to me) it means the difference between working from home and not being able to.&nbsp;<BR />I have had engineer after engineer out. My line is perfect apparently, but as you can see from the latest results, my line is running at 63% of capacity down stream.&nbsp;</P> Thu, 09 Jun 2022 13:55:24 GMT https://community.bt.com/t5/BT-Fibre-broadband/Line-speed/m-p/2235970#M337428 Biggles3308 2022-06-09T13:55:24Z https://community.bt.com/t5/BT-Fibre-broadband/Line-speed/m-p/2235972#M337429 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Thu, 09 Jun 2022 13:57:40 GMT https://community.bt.com/t5/BT-Fibre-broadband/Line-speed/m-p/2235972#M337429 imjolly 2022-06-09T13:57:40Z