https://community.bt.com/t5/BT-Fibre-broadband/Openreach-engineer-failed-to-turn-up/m-p/2237600#M337681 <P>You were offered £50 which is above the normal automatic compensation for a missed engineer appointment.</P> <P><A href="https://www.bt.com/help/account-and-billing/automatic-compensation" target="_blank">Automatic Compensation | BT Help</A></P> <P>If you want a better SLA (Service Level Agreement) you would need to change to a BT Business package.</P> <P>See link regarding lights on the hub.</P> <P><A href="https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-can-t-connect/what-do-the-lights-on-my-bt-hub-mean-" target="_blank">What do the lights on my BT Hub mean? | BT Help</A></P> Tue, 21 Jun 2022 14:43:39 GMT gg30340 2022-06-21T14:43:39Z https://community.bt.com/t5/BT-Fibre-broadband/Openreach-engineer-failed-to-turn-up/m-p/2237563#M337673 <P>Broadband packed in overnight on Sunday. Hub flashing pink, never seen that before. Tried the usual...check wires, restart etc.</P><P>I work from home, 50 miles to work, so not ideal...</P><P>Anyway, got an engineer appointment 8am-1pm next day.</P><P>So, today...no engineer. No call warning me, no message, nothing. Rang BT at 14.00 "oh, sorry, engineer won't be able to get to you, we'll have to arrange another"...</P><P>Minihub is yet to arrive, so I've had to take a day off work, and now I have another appointment.</P><P>BT person sounded half asleep, no sympathy, couldn't explain why no-one called me...</P><P>Absolutely rubbish service</P><P>Offered me £50...doesn't cover my wasted day.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 21 Jun 2022 13:05:40 GMT https://community.bt.com/t5/BT-Fibre-broadband/Openreach-engineer-failed-to-turn-up/m-p/2237563#M337673 andy_lee_40 2022-06-21T13:05:40Z https://community.bt.com/t5/BT-Fibre-broadband/Openreach-engineer-failed-to-turn-up/m-p/2237600#M337681 <P>You were offered £50 which is above the normal automatic compensation for a missed engineer appointment.</P> <P><A href="https://www.bt.com/help/account-and-billing/automatic-compensation" target="_blank">Automatic Compensation | BT Help</A></P> <P>If you want a better SLA (Service Level Agreement) you would need to change to a BT Business package.</P> <P>See link regarding lights on the hub.</P> <P><A href="https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-can-t-connect/what-do-the-lights-on-my-bt-hub-mean-" target="_blank">What do the lights on my BT Hub mean? | BT Help</A></P> Tue, 21 Jun 2022 14:43:39 GMT https://community.bt.com/t5/BT-Fibre-broadband/Openreach-engineer-failed-to-turn-up/m-p/2237600#M337681 gg30340 2022-06-21T14:43:39Z