This topic

Fibre 2 minimum speed

kwaker5 — Wed, 22 Jun 2022 07:38:21 GMT

Can anyone tell me what the guaranteed minimum speeds are, if there are such things?

I have tried BT chat but they did not answer me, just tested the line and said anything above 25 download speed is good.

We are always suffering with buffering, etc. when watching TV.

Thanks

Re: Fibre 2 minimum speed

imjolly — Wed, 22 Jun 2022 07:40:28 GMT

there is no actual minimum speed as everyone is different with different connection

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Fibre 2 minimum speed

licquorice — Wed, 22 Jun 2022 07:46:22 GMT

The speed of your line is governed by the distance you are from the cabinet. Every line is unique.

Re: Fibre 2 minimum speed

kwaker5 — Wed, 22 Jun 2022 08:11:05 GMT

What if I have a Smart hub? @imjolly

Re: Fibre 2 minimum speed

TimCurtis — Wed, 22 Jun 2022 08:17:19 GMT

@kwaker5

A SmartHub is either the HH6 (SmartHub) or the SH2 (SmartHub 2) that @imjolly refers to.

Re: Fibre 2 minimum speed

iniltous — Wed, 22 Jun 2022 08:43:23 GMT

Your individual minimum speed is specific to your ‘line’ and is quoted when your order or renew service with your ISP,

FTTC is rate adaptive, that means the speed is reduced depending on the environment ( mainly line length ) , so if someone has a line that can only provide ( for example ) 40Mb , then Fibre 2 ( 80Mb ) would still only provide 40Mb , and the actual speed for Fibre 1 or 2 would be the same ( switching to F2 doesn’t magically change the line characteristics ) , so it’s not the case that anyone can say ( for example) 65Mb minimum for F2 …it doesn’t work like that, the figures to take notice of are the ones that are individual to your line , you can get an idea by using this DSL checker,

https://www.broadbandchecker.btwholesale.com/#/ADSL

The advertising authorities ( in my opinion ) confuse the matter by requiring ISP to quote the average speed all customers on a particular product get, so the adverts say Fibre 2 average 68Mb ( or whatever) , but that averages out all F2 customers , I get 80 Mb on F2 because the cab is close by, someone else could get 40Mb on F2 , our average is 60Mb , it understates my speed and overstates the other customer, imagine that over possibly millions of BT FTTC customers , the average becomes a waste of time and could mislead someone on a long line (that will only get 40Mb on F2 ) that they are being short changed when the don’t get the ‘average’ 60Mb+

Re: Fibre 2 minimum speed

kwaker5 — Wed, 22 Jun 2022 17:04:28 GMT

Thanks for all the replies. BT sent me a report after the online chat and it seems there is a minumum speed and it's 25 Mbps. Our line was at 29Mbps, which is poor considering the average is supposed to be 67Mbps.

Re: Fibre 2 minimum speed

imjolly — Wed, 22 Jun 2022 17:14:02 GMT

@kwaker5

The average speeds is exactly that an average speed achieved by customers so there will be some with greater then 67 and others with ?Ower speed. Unfortunately probably due to your distance from the street cabinet you are in the lower side

If you cannot get a connection speed in excess of 55mb then you should be on fibre 1 not fibre 2

Re: Fibre 2 minimum speed

licquorice — Wed, 22 Jun 2022 17:14:07 GMT

Unfortunately the laws of physics are immutable.

There is no point in having fibre 2 with those speeds, you might as well downgrade to fibre 1 if it is cheaper.

Re: Fibre 2 minimum speed

kwaker5 — Wed, 22 Jun 2022 17:16:32 GMT

I wondered that but given you get less than half what you pay for, it would make things even worse!

Re: Fibre 2 minimum speed

TimCurtis — Wed, 22 Jun 2022 17:24:18 GMT

@kwaker5

You really need to post the connection stats from your SmartHub as that might give us an indication as to what is going on.

Re: Fibre 2 minimum speed

licquorice — Wed, 22 Jun 2022 17:30:11 GMT

@kwaker5 it doesn't work like that. You get the maximum speed your line is capable of up to any artificial cap. As your speed is below the fibre1 cap, your speed won't change whatever package you are on.

Re: Fibre 2 minimum speed

kwaker5 — Wed, 22 Jun 2022 17:39:47 GMT

@TimCurtis

OK, is this any help? I am not that tech savvy!

Re: Fibre 2 minimum speed

licquorice — Wed, 22 Jun 2022 17:49:47 GMT

You've missed off the important information from the top of the hub information page. Could you post that please.

You are never going to get fibre2 speeds.

Re: Fibre 2 minimum speed

imjolly — Wed, 22 Jun 2022 18:21:33 GMT

From dslchecker results your expected speed range is 34/22 mb so anywhere inbetween. As I posted already you cannot get fibre 1 max speed of 55mb so no point wasting money on fibre 2

Re: Fibre 2 minimum speed

kwaker5 — Wed, 22 Jun 2022 18:30:46 GMT

Sorry @licquorice didn't realise it had scrolled

Re: Fibre 2 minimum speed

-Richie- — Wed, 22 Jun 2022 18:33:30 GMT

@kwaker5if you do downgrade from Fibre 2 to Fibre 1, be mindful you get extra Netprotect licenses and extra cloud storage, they'd be reduced with the downgrade.
If you don't use the free antivirus software on more than 2 devices or have 200GB or less in the BT cloud, then you won't notice the reduction

Re: Fibre 2 minimum speed

kwaker5 — Wed, 22 Jun 2022 18:34:50 GMT

Nice of BT to sell me a product they can't deliver and not think to suggest Fibre 1 instead! I think we had an upgrade a few years ago when a new box was installed about half a mile away, which did improve things but clearly it's not enough any more. Not to mention we now have teenagers milking the hub...

Thank you all for your contributions, much appreciated

Re: Fibre 2 minimum speed

licquorice — Wed, 22 Jun 2022 18:38:14 GMT

From your stats, you are getting the absolute maximum your line will support as evidenced by the noise margin figure of 3.1dB. It is also at the top end of the checker predicted speeds.

Unfortunately, you are a victim of distance from the cabinet.

Re: Fibre 2 minimum speed

pippincp — Fri, 24 Jun 2022 09:34:16 GMT

You would have been advised of you predicted speed before install and had the opportunity to change. Many users accept lower download if the possible upload is higher on fibre2 and/or the added cloud strorage etc.