This topic

55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Wed, 22 Jun 2022 18:49:26 GMT

Been on Fibre 1 for almost 2 years. Had a perfectly stable 55/10mbps throughout. Several weeks ago I started getting drops in connection and the line was then capped at 49/10. Drops have now become a daily occurrence. Some days are more frequent causing the data rate to lower even further to ~28mbps and even cause the odd hub restart.

Dsl checker seems to show a problem just at this property as everyone else on the street, including neighbours either side, have the higher speeds.

Ours:

Neighbours:

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

licquorice — Wed, 22 Jun 2022 18:52:05 GMT

You have a line fault which is causing DLM to reduce your speed in an attempt to stabilise your line.

Until the fault is rectified, your seed won't improve. Report the fault to BT.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

imjolly — Wed, 22 Jun 2022 19:04:02 GMT

Have you checked you landline for noise? DiL 17070 option 2. Should be silent and any noise is a problem

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Wed, 22 Jun 2022 19:16:30 GMT

Give it a shot. Hazard a guess at what may have caused this? Seems strange for a fault to single out a single property like that. Work was being done at the exchange around the same time.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Wed, 22 Jun 2022 19:18:07 GMT

On Digital Voice if that makes any difference. Can make out a slight bit of white noise. Hard to tell if it's the handset or line. It's pretty old.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

licquorice — Wed, 22 Jun 2022 19:40:07 GMT

@Cab7 wrote:

Give it a shot. Hazard a guess at what may have caused this? Seems strange for a fault to single out a single property like that. Work was being done at the exchange around the same time.

Of course it isn't strange for an individual line to go faulty, why would you think it is?

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Wed, 22 Jun 2022 20:08:29 GMT

@licquoricewrote:
@Cab7wrote:
Give it a shot. Hazard a guess at what may have caused this? Seems strange for a fault to single out a single property like that. Work was being done at the exchange around the same time.
Of course it isn't strange for an individual line to go faulty, why would you think it is?

No idea. Past fault experiences always seemed to affect close neighbours too. Just puzzled where this came from after 2 years, that's all.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

imjolly — Wed, 22 Jun 2022 20:48:14 GMT

If you are on digital voice then the quite line test is of no use

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

pippincp — Fri, 24 Jun 2022 09:26:05 GMT

Unfortunately the DSL checker results are meaningless as you have omitted vital information, the exchange and cab number. From that we could find out what type of cab you are on and assess what your noise margin should be.

That said, your noise margin is slightly higher than any of the cabs should return, that combined with the restarts could indicate a line problem. As you can't test being on DV, just try reporting one, your line will be remotely tested and if a fault found automatically raise an engineer to conduct further taests and fix.

FYI. It is not unusual for one property to be on a different line to the rest as the site office line before any build is done is usually reallocted to a property when the build is complete and the site office closed.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Fri, 08 Jul 2022 20:33:13 GMT

Trying to identify a fault on the phone to no avail. Told the line is fine after they run a test, which it will be most of the time, yet the drops are still occurring. Also told I'd have to fork out for a engineer visit for a possible DLM reset.

Any suggestions? Cab 7 Ash btw.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

imjolly — Fri, 08 Jul 2022 21:12:47 GMT

A DLM reset is pointless until you can get a stable connection as with an unstable connection you would be back where you are within days

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Fri, 08 Jul 2022 21:33:26 GMT

Of course, but in their eyes the line is stable. Trying to prove otherwise and find a solution doesn't seem to be possible. Unless DLM throttles the line below the Stay Fast Guarantee they don't seem to want to know.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Sun, 10 Jul 2022 17:35:02 GMT

3 drops in an hour. Perfectly fine on their end apparently. New hub on its way. Engineer really is a last resort for them it seems.

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Tue, 12 Jul 2022 10:37:42 GMT

DLM throttled hard this morning after just 1 drop.

Not sure whether to call in again as the issue is more obvious now or wait for this replacement hub, which I doubt is the issue?

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

imjolly — Tue, 12 Jul 2022 12:54:14 GMT

@Cab7

the drop in connection speed was not DLM taking action but you have line connection problem which has resulted in attenuation increasing from 19 to 27db causing your drop in connection speed. Intervention by DLM does not affect you attainable speed and as you can see your actual and attainable are very similar

If you are using test socket then you need engineer visit as problem outside your home

Re: 55/10 now 49/10 + disconnects/restarts after 2 years stable

Cab7 — Tue, 12 Jul 2022 19:08:26 GMT

@imjolly Thanks for the explanation.

Yes, using test socket. Sadly, until I receive and use the replacement hub they were adamant on sending out I'll not get much luck with an engineer as they've refused 3 times already. With speeds now under the guarantee they might be more inclined but at this point I have no idea.