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No broadband because of digital voice

17MayKMorrison — Sat, 02 Jul 2022 12:40:43 GMT

I have had no broadband since 17 May - evidently it's to do with the installation of digital voice which I did not ask for and was assured by BT that it would not affect my broadband. BUT it did. Has anyone else had this problem. I am still waiting for a resolution.

Re: No broadband because of digital voice

imjolly — Sat, 02 Jul 2022 12:52:11 GMT

digital voice should not affect your broadband so can you give more information. what colour is light on hub? is your landline connected to phone socket on back of hub not the previous phone socket

Re: No broadband because of digital voice

17MayKMorrison — Sat, 02 Jul 2022 13:02:53 GMT

Thanks for offering help - but have been through all of that with BT many times - the hub was flashing purple, we conducted a factory reset and finally BT remedy was to cancel my broadband contract and start with a new order. The epic part is I have received a charge for cancelling my contract early ! Evidently Open Reach are conducting some 'line work'. It must be a very long line as it is taking for ever.