This topic

how poor is this

robpompey22 — Sun, 03 Jul 2022 16:23:08 GMT

is this acceptable? my 4g is better.

Re: how poor is this

imjolly — Sun, 03 Jul 2022 16:45:52 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 16:48:00 GMT

no telephone line just the Internet.

Re: how poor is this

imjolly — Sun, 03 Jul 2022 16:50:51 GMT

Then post hub stats and use your address in dslchecker

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 16:53:26 GMT

where is the stats?

and the checker?

Re: how poor is this

imjolly — Sun, 03 Jul 2022 16:55:01 GMT

I explained in my first post

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 17:10:04 GMT

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 17:20:36 GMT

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 17:27:08 GMT

are those the stats?

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 17:40:02 GMT

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 17:40:32 GMT

Re: how poor is this

RobbieBaron — Sun, 03 Jul 2022 18:56:16 GMT

Yes, those are the right stats & shows you are getting 38 Meg sync speed (a bit slowish) yet your speedtest only gives 1.4 Meg.

Did you do that speedtest in your OP over WiFi? WiFi is unreliable & variable, Would you now do the speedtest over Ethernet?

Why is "Full Fibre (FTTP) Mode" on? You are not on FFTP but FTTC.

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 18:02:02 GMT

only device I have which is connect is ps4, would that test be OK?

Re: how poor is this

RobbieBaron — Sun, 03 Jul 2022 18:03:23 GMT

If it's capable of doing speedtests off the Web.

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 18:22:32 GMT

Re: how poor is this

imjolly — Sun, 03 Jul 2022 18:32:06 GMT

Your stats looks ok with connection speed well within your expected range shown by dslchecker. Your connection time is only 1 day+ is that due to hub dropping connection or manual reset?

You need to change FTTP mode in stats to off

https://speedtest.btwholesale.com/

Use this link to test download speed and post results. Must be ethernet connection as WiFi is affected by local interference

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 19:10:53 GMT

sorry, just checking turn this to off.

Re: how poor is this

robpompey22 — Sun, 03 Jul 2022 19:29:16 GMT

turned off the setting and seams to have made an improvement will check on wired device tomorrow evening.

Re: how poor is this

RobbieBaron — Sun, 03 Jul 2022 19:57:00 GMT

Yes, FTTP ON was the wrong setting but I can't see how it could affect the speed detected by a speedtest.

Re: how poor is this

imjolly — Sun, 03 Jul 2022 20:51:26 GMT

Your connection time now only 1hr is that due to hub dropping connection or manual reset?