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Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

sabbz — Tue, 21 Jun 2022 11:07:33 GMT

Good afternoon

Last week I upgraded to 900 from 500, but unfortunately my upload speed is still capped at the speed of the previous package. Please can this be rectified to give me the full 110mbit upload speed cap?

Thanks.

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

imjolly — Tue, 21 Jun 2022 11:20:44 GMT

@sabbz

phone the FTTP TEAM 08005874787 and they should be able to help

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

NeilO — Tue, 21 Jun 2022 13:19:12 GMT

@sabbz Welcome to the community and thanks for posting, I'm sorry your upload hasn't changed after upgrading. The moderation team will be able to help you get that sorted, I'll send you a private message so you can send over your details.

Thanks

Neil

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

sabbz — Tue, 21 Jun 2022 13:50:18 GMT

Thanks @NeilO , I've responded to your PM.

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

DavidM — Tue, 21 Jun 2022 15:06:15 GMT

Thanks for taking my call @sabbz .

That should be sorted for you now. Let me know how things go.

Cheers

David

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

sabbz — Tue, 21 Jun 2022 18:44:24 GMT

Hi @DavidM

Speed still seems to be limited to 73mb current but I’ll keep an eye on it.

Thanks.

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

sabbz — Fri, 24 Jun 2022 14:47:40 GMT

Hi @DavidM @NeilO

Unfortunately, it looks like I’m still capped at 73mbit upload. Please can you look into this?

Thanks again.

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

NeilO — Fri, 24 Jun 2022 15:18:29 GMT

@sabbz I'm really sorry about that, I'll make sure @DavidM gets your message.

Thanks

Neil

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

DavidM — Mon, 04 Jul 2022 14:09:20 GMT

Thanks for taking my call @sabbz . I'm glad we got this sorted for you.

Let us know if you have any other problems.

Cheers

David