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Not getting my stay fast gareentee

Danbadman — Fri, 08 Jul 2022 08:08:37 GMT

Hi hope someone can help I am not getting my stay fast gareentee I had a fault with connection dropping witch appears to have been fixed last week but my stay fast gareentee is ment to be 43 but I'm getting 37.77 at the router I have one soket a 5c with mk faceplate I have tryed test soket with micro filter I have also tryed a alternative dsl cabel

with no joy any help would be much appreciated I will post router stats

Re: Not getting my stay fast gareentee

Danbadman — Fri, 08 Jul 2022 08:10:17 GMT

I only have brodband so can't do quiet line test

Re: Not getting my stay fast gareentee

Bob1001 — Fri, 08 Jul 2022 08:46:00 GMT

I think now is the time to speak to BT.

Re: Not getting my stay fast gareentee

Danbadman — Fri, 08 Jul 2022 08:54:47 GMT

Will do just after any tips befor I call

Re: Not getting my stay fast gareentee

Anonymous — Fri, 08 Jul 2022 09:04:02 GMT

Possibly just the DLM waiting for an extended period of line stability before attempting to raise speeds. I had this recently & managed to get it reset as soon as the fault was fixed rather than waiting. I asked the OR engineer before he closed the fault so don't know what the process is. Unfortunately your attempts at troubleshooting would also have caused more drops, potentially delaying the process.

Usual response on here is to just be patient but you could try the connections team.

Re: Not getting my stay fast gareentee

imjolly — Fri, 08 Jul 2022 09:30:39 GMT

you are not stuck in a banded profile despite your line problems and your attempts to try and improve your speed. the odd thing about your stats is your noise margin is on 4.4db instead of normal 6db and with your actual lower than attainable I would have expected your noise margin to be slightly higher than 6db.

I don't think your line needs reset just stay connected and DLM should improve your speed automatically in 7/10 days - and you already have 6 days stable

enter address and post results see what speed range you are in

https://www.broadbandchecker.btwholesale.com/#/ADSL

slow brodband

Danbadman — Fri, 29 Jul 2022 15:27:45 GMT

been haveing issues with speed i am ment to get 43 mbps minimum i had openrech engineer yeatreday and my speed is now even lower now it 35.8 down and 5.2 up any help will be very gratefull

Re: Not getting my stay fast gareentee

Danbadman — Fri, 29 Jul 2022 15:23:54 GMT

i had a openrech engineer yeatreday and my speed is now even lower now it 35.8 down and 5.2 up any help will be very gratefull

Re: Not getting my stay fast gareentee

Danbadman — Fri, 29 Jul 2022 15:29:20 GMT

also in regards to noise margin it starts at 6.3 then slowly drops down and never gos back up is this normal ?

Re: Not getting my stay fast gareentee

imjolly — Fri, 29 Jul 2022 16:45:50 GMT

Can you use the dslchecker link I posted previously and post results so we can see the speed range expected from your line. Remember all speeds quoted by BT are connection speeds to the hub not download speeds by your device

Re: Not getting my stay fast gareentee

Danbadman — Fri, 29 Jul 2022 17:01:53 GMT

Re: Not getting my stay fast gareentee

Danbadman — Fri, 29 Jul 2022 17:03:47 GMT

what i dont get is hand back is 32 yet bt promessed 43 i also dont understand why my upload has droped

Re: Not getting my stay fast gareentee

-Richie- — Fri, 29 Jul 2022 18:04:28 GMT

Speak to BT, they can log a fault and monitor the line for your stay fast guarantee, more info at What is BT's Stay Fast Guarantee?