This topic

Cabinet ports

davidamos — Fri, 08 Jul 2022 15:03:46 GMT

Is there any way of knowing when a faster cabinet port becomes available? From 2012 to 2017 I was with BT and would regularly get 65 to 72Mbs download speed. Switched to Talktalk in 2017 for cheaper price, and my speed dropped to 35 to 50Mbs. In 2019 I switched back to BT as I started earning more money and TT contract ended. Now on BT, same address as 2012, my speed is anywhere between 13 to 49Mbs.

If I use the address checker, it says I can get fibre 2 at 49 to 72Mb, my next door neighbour can only get fibre 1 at 49Mb, and my other neighbour on the opposite side can get fibre 2 at 55 to 72Mb. Yet when I log in to see my broadband upgrade deals, it only shows 49 to 51Mb.

I spoke with a friend who works at BT and she said they'll have moved me to a slower port in the cabinet, and won't be able to move me back until a port becomes free

I use Skelmersdale exchange, cabinet 28 apparently. So I was just wondering how do I find out when a faster port is available?

Re: Cabinet ports

licquorice — Fri, 08 Jul 2022 15:24:02 GMT

Your friend at BT is clearly clueless. All ports in the cabinet are the same speed, capped at a maximum of 80Mbps. If you have selected a fibre1 package your speed will be capped at 55Mbps.

Please post a screenshot of your hub stats and the output of the DSL checker. https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Cabinet ports

iniltous — Fri, 08 Jul 2022 15:35:34 GMT

You have either been told a lot of nonsense, or you have misunderstood what was said….all ‘ports’ in a ‘fibre’ cabinet are the same , they can all provide 80Mb , because that is the limit Openreach use , but the port speed can be reduced depending on what the ISP has purchased on behalf of their customer , that can be set as 40 , 55 or 80 , but FTTC is ‘rate adaptive’ which means other factors , mainly line length affects the actual connection rate ….so someone who is a long way from the cab , may only get ( for example ) 30Mb , that’s just physics, if they asked to be on an 80Mb connection , the would still only get 30Mb , so they may as well be on a 40Mb profile as that tends to be a little cheaper ….similarly if someone on a very short line was paying for 40 and getting 40 , but wanted to upgrade to faster speed , because the short line can easily deliver 80Mb, on request from the ISP , the port speed can simply be changed from 40 to 80Mb , there is no need to swap the cabinet port, all ports are fundamentally identical

Re: Cabinet ports

davidamos — Fri, 08 Jul 2022 15:57:54 GMT

So the distance between my house and the cabinet hasn't changed, I'm paying for fibre 2, yet the BT website says 49 to 52Mbs, even for fibre 3. Yet I used to get 70s pretty much daily.

Confused.

Also, Gfast is not available to me in my house, yet the cabinet says 330Mbs is available

Re: Cabinet ports

licquorice — Fri, 08 Jul 2022 16:01:50 GMT

The 330 isn't G.Fast, it's FTTPoD which is an extremely expensive business product where the full cost of the provision is paid costing thousands

If you post your hub stats we can see what is possibly going on. Your line should be capable of the 72 you were seeing previously.

Is there any noise on your line with a quiet line test 17070

Re: Cabinet ports

davidamos — Fri, 08 Jul 2022 16:20:40 GMT

How do I find my hub stats? 😂

Re: Cabinet ports

licquorice — Fri, 08 Jul 2022 16:28:39 GMT

Advanced settings > technical log>information

How do you know what your current speed is if you don't know where the hub stats are?

The speeds BT quote are sync speeds, not throughput speeds.

Re: Cabinet ports

davidamos — Fri, 08 Jul 2022 16:42:24 GMT

i checked my speed using speed test.net and also the speed test on BT app.

Edit* screenshots instead of the XML file as my son was mid-game 😂

Re: Cabinet ports

Starwire — Fri, 08 Jul 2022 16:40:03 GMT

Your friend who works for BT, I think she might be my old Patch Manager.

That or there’s 2 Idiots out there, let’s just hope they never meet.

Re: Cabinet ports

imjolly — Fri, 08 Jul 2022 17:18:44 GMT

You have cut off the important connection time

Re: Cabinet ports

davidamos — Fri, 08 Jul 2022 17:32:04 GMT

Oops. Connection time 3 days because the electric went off while we were out on Tuesday

Re: Cabinet ports

imjolly — Fri, 08 Jul 2022 18:23:41 GMT

Thanks.

Your connection speed is right at the bottom of your expected speed range and unfortunately as you are on an ECI cabinet there will be no speed boost from G.INP

Re: Cabinet ports

davidamos — Fri, 08 Jul 2022 18:48:47 GMT

I have no idea what an ECI is or G.INP 😂 all I know is, I know my line can get 70 odd Mbs, as I used to get it between 2012 and 2017. Since then, I've not gotten those speeds. Surely they're not going to downgrade the cabinet or the lines

Re: Cabinet ports

licquorice — Fri, 08 Jul 2022 18:59:39 GMT

No, it will be due to the effects of crosstalk as more customers have taken up service.

Re: Cabinet ports

iniltous — Fri, 08 Jul 2022 19:14:39 GMT

If you haven’t already you need to connect in your master socket test port , this will eliminate any possible internal issues ( extension wiring, sockets etc ) and also , preferably with a corded phone , dial 17070 and take the quiet line test, any ‘noise’ , report the line noisy , this only applies if your telephony isn’t DV , but as already stated it could simply be that your connection is affected by crosstalk, which becomes more likely the more users on the FTTC cabinet , this isn’t a fault.

Re: Cabinet ports

davidamos — Fri, 08 Jul 2022 19:58:00 GMT

Does each street have their own cabinet? Or is it for a few streets surrounding it? My street only has 17 houses 😂 the cabinet is at the top of the street, across the other side of a roundabout.

Also, I don't have home phone anymore, I just signed up for the broadband only package, as of last month. Saves me £30 a month for something I never used anyway.

Re: Cabinet ports

VeteranISPUser — Fri, 08 Jul 2022 20:02:05 GMT

Hi @davidamos

Are you definitely on Fibre 2 (<80 mbps) and not Fibre 1 (<55 mbps). Looking at your maximum rate it appears to be Fibre 1.

Re: Cabinet ports

imjolly — Fri, 08 Jul 2022 20:16:01 GMT

@VeteranISPUser

The hub speed is not fixed at 55mb and up speed is 19mb confirming package is fibre 2 not fibre 1

@davidamos

Broadband only may save you up to £5pm not £30 as you only save as not having ability to make/receive calls but you still pay line rental which is included n the package price

Re: Cabinet ports

licquorice — Fri, 08 Jul 2022 20:34:49 GMT

Yep, you definitely won't save £30/m

Cabinets are located at strategic positions to serve quite a wide area.

Re: Cabinet ports

davidamos — Fri, 08 Jul 2022 21:56:30 GMT

Yep, I'm paying for fibre 2. Have been since 2019, yet my speed hasn't gone above around 50Mbs once in that time.

My last bill was £61 for broadband at £44, inclusive calls to landline and mobile at £17. Renewed broadband only for £31.99