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New FTTP install - speed well below guarantee

IAmJazzK — Mon, 11 Jul 2022 15:23:28 GMT

Hi,

Just had Full Fibre (900Mbps) installed but getting only 250 Mbps on speedtest (device ethernet attached to Hub). Is this normal for a new install and does the speed eventually ramp up? Thanks for any input.

Re: New FTTP install - speed well below guarantee

stevebrass — Mon, 11 Jul 2022 17:32:11 GMT

Speed should be 900 immediately.

Is the attached machine (network card) up to date/spec?

Re: New FTTP install - speed well below guarantee

WelshDave — Tue, 12 Jul 2022 06:44:23 GMT

Are you measuring the speed on a wireless or wired device? A wireless device will never attain the full speed of the line.

Also I think it takes 48 hours or so for the line to balance..

Re: New FTTP install - speed well below guarantee

pippincp — Tue, 12 Jul 2022 09:10:14 GMT

The OP does state ethernet connected device.

FTTP speed should be immediate, no need for the line to balance.

Re: New FTTP install - speed well below guarantee

IAmJazzK — Tue, 12 Jul 2022 09:34:18 GMT

Thanks for the response all.

I am measuring from a iMac (10gbps network), directly attached into hub2 (ethernet). It is a fresh install so will give it another 24 hours to settle and will report back.

Thanks,