This topic

Switching from Virgin

cycleman — Mon, 11 Jul 2022 23:18:54 GMT

My virgin m350 contract is coming to an end and thinking of switching to BT Full Fibre 900.

Virgin has been reliable and have used my own Asus Wifi 6 router to improve the offering from Virgin. But not particularly happy with the offer to stay a customer.

Thoughts on full fibre 900 - only three of us in the house but heavy users, gaming, streaming etc. ? My son constantly moans about whichever provide we are with which i think in most cases is xbox live not us.

One downside would be no Wi-Fi 6 which I've had with my own router on virgin and majority of my devices are Wi-Fi 6 - any news on when a new router will be released?

Can i use my own if not?

thanks for any replies

cheers Matt

Re: Switching from Virgin

pippincp — Tue, 12 Jul 2022 01:49:47 GMT

You are free to use your own router unless you also take out BT's Digital Voice, then you must use the smart hub.

If using your own router just set up a PPPoE connection.

User name: bthomehub@btbroadband.com

Password: BT

Re: Switching from Virgin

cycleman — Tue, 12 Jul 2022 11:12:27 GMT

thanks for the reply

and thats a direct replacement not still connected to the BT modem and double nat issues which is why I moved away from Sky?

any thoughts on service compared to Virgin? most people only ever post the negative not the positive.

thanks Matt

Re: Switching from Virgin

pippincp — Tue, 12 Jul 2022 11:37:15 GMT

With FTTP the ONT is the modem. As regards FTTP the service is exellent, yes there are a few who have had issues but the majority by far have had faultless service. You can expect latency in the low single figures.

Re: Switching from Virgin

cycleman — Tue, 12 Jul 2022 12:17:57 GMT

OK thanks - so in that case in terms of migration should be relatively painless and I'll be able to just plug the ASUS straight into the ONT and carry on with new provider?

Re: Switching from Virgin

licquorice — Tue, 12 Jul 2022 12:23:52 GMT

Correct

Re: Switching from Virgin

-Richie- — Tue, 12 Jul 2022 12:30:24 GMT

@cyclemanwrote:
Thoughts on full fibre 900 - only three of us in the house but heavy users, gaming, streaming etc. ? My son constantly moans about whichever provide we are with which i think in most cases is xbox live not us.

Worth a read maybe ? https://www.bt.com/products/broadband/gaming