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Upload speed

amah — Tue, 12 Jul 2022 18:00:44 GMT

Dear all

Quick question I had BT engineer this afternoon try to sort the problem and he reset every thing to increase the download speed which is not successful but I noticed after he left my upload speed before the visit was 110 mbps and after he left just hit 50 I am on super fast 900 tarif, any suggestion

Re: Upload speed

NeilO — Wed, 13 Jul 2022 13:59:25 GMT

@amah welcome to the community and thanks for posting. I'm sorry to see your upload speed dropped after the engineer visit. Did the engineer do a factory reset on the Home Hub?

It can take a day or two for the Hub to automatically be assigned the 110 upload profile if a reset was done.

Thanks

Neil

Re: Upload speed

amah — Wed, 13 Jul 2022 15:31:17 GMT

Thanks you so much

Re: Upload speed

NeilO — Wed, 13 Jul 2022 15:35:30 GMT

@amah no problem, if it hasn't increased by tomorrow post back and let me know.

Thanks

Neil