This topic

Connecting dropping multiple times daily

davenos — Wed, 20 Jul 2022 16:05:56 GMT

For the last 10 days my router has been restarting the connection several times a day, when it starts it was just twice a day(once early morning and once around 3pm) today though it's been at least 4 times within the last 5 hours.

The router seems quite hot even though it has ample air flow with nothing close to it at all.

The noise margins don't appear to be high at just 6.7 and 6.2 so I'm at a loss as to what causing this issue?

Re: Connecting dropping multiple times daily

imjolly — Wed, 20 Jul 2022 17:28:29 GMT

Have you checked your landline for noise by dialling 17070 option 2. Should be silent and best with corded phone - does not work if you have digital voice

Can you post your hub connection stats - hub manager then advanced setting/technical log/information

Re: Connecting dropping multiple times daily

davenos — Wed, 20 Jul 2022 17:34:02 GMT

I haven't checked the phone line as I only have the digital voice handset, i'll pop out tomorrow and get a cheap corded phone to test.

My router stats are as follows

Firmware version:v0.33.00.12274-BT

Firmware updated:Thu Apr 21 07:28:21 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:0 days,00 Hours49 Mins05 Secs

Data rate:20 Mbps / 71.166 Mbps

Maximum data rate:23.293 Mbps / 72.646 Mbps

Full Fibre (FTTP) Mode:On

Noise margin:6.6 / 6.2

Line attenuation:6.7 / 9.7

Signal attenuation:6.5 / 11.0

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Re: Connecting dropping multiple times daily

davenos — Wed, 20 Jul 2022 19:08:57 GMT

Since my last post it has dropped 4 times, i think the router might be failing as it is now quite hot.

Re: Connecting dropping multiple times daily

imjolly — Wed, 20 Jul 2022 21:54:41 GMT

The quiet line test does not work if you are on digital voice

Have you tried connecting to the test socket and see if that stabilises your connection

Re: Connecting dropping multiple times daily

davenos — Thu, 21 Jul 2022 08:02:17 GMT

I have connected it to the test socket this morning and will see how it goes throughout the day, im still thinking its the router as its far hotter than any i have previously had, even taking in to account the extreme heat of the last few days.

Re: Connecting dropping multiple times daily

davenos — Thu, 21 Jul 2022 11:34:02 GMT

Using the test socket has not stabalised the connection, its dropping every 90 minutes.

Re: Connecting dropping multiple times daily

imjolly — Thu, 21 Jul 2022 11:36:58 GMT

if you used a new filter and changed rj11 cable and still dropping then phone CS 150 and report fault

Re: Connecting dropping multiple times daily

MP99 — Tue, 23 Aug 2022 13:26:40 GMT

BTW, simple test for overheating passively-cooled electronics is to point a desk fan at it. Not a permanent solution, but great for diagnosis.