ongoing broadband issues - over 2 years and still not fixed!

mojo134 — Mon, 25 Jul 2022 20:40:07 GMT

Hello Folks

I was hoping someone might be able to help with issues that have been ongoing for over 2 years. We are on FTTC, with the cabinet is located 0.5 miles away, our broadband speed and availability is very unstable, it can be anywhere between around 6-11Mbps download/0.0-0.4 upload, multiple engineers have been out and replaced the router, socket, cables etc but still the problems exist so I was hoping that if I posted some stats on here someone might be able to interpret them and offer some help.

Here's the line stats info and below it the router information, thanks in advance for any replies.

Exchange MARYPORT is served by Cabinet 7

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Handback
Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

High

Low

High

Low

VDSL Range A (Clean)

17.6

13.1

1.6

0.8

11.4

Available

VDSL Range B (Impacted)

17.4

11.6

1.6

0.5

Available

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Range (Mbps)

Availability Date

FTTP Install Process

FTTP on Demand

330

Available

ADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	ADSL Availability Date	Left in Jumper
WBC ADSL 2+	Up to 2	--	1 to 3	Available	--
ADSL Max	Up to 1.5	--	0.5 to 2.5	Available	--
WBC Fixed Rate	1	--	--	Available	--
Fixed Rate	1	--	--	Available	--
SOADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	WBC SOADSL Availability Date	Left in Jumper
WBC SOADSL 2+	Up to 2	--	1 to 3	--	--
SOADSL Max	Up to 1.5	--		--	--
SOADSL Fixed Rate	Up to 1	--	0.5 to 2.5	--	--

Observed Speeds	VDSL
Max Observed Downstream Speed	11.6
Max Observed Upstream Speed	0.41
Observed Date	2022-07-20
Other Offerings	Availability Date
VDSL Multicast	Available
ADSL Multicast	Available

Premise Environment	Status
Bridge Tap	U
VRI	--
NTE FacePlate	--
Last Test Date	--
Exchange Product Restrictions	Status
FTTP Priority Exchange	N
WLR Withdrawal	N
SOADSL Restriction	Y

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

Here's the router info:

Product code:Hub

Firmware version:v0.33.00.12274-BT

Firmware updated:Mon Jul 18 10:45:58 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:0 days,12 Hours12 Mins32 Secs

Data rate:443 Kbps / 12.968 Mbps

Maximum data rate:482 Kbps / 15.027 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:7.4 / 5.9

Line attenuation:14.9 / 28.0

Signal attenuation:13.0 / 31.8

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:471.9 MB Uploaded / 2.3 GB Downloaded

Public Wi-fi status:Activated

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

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ongoing broadband issues - over 2 years and still not fixed!