https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242870#M338739 <P>Probably a line fault.&nbsp;</P> <P>Are the lights on the BT Home Hub changing colour?</P> <P>Have you reported the fault to BT?</P> Tue, 26 Jul 2022 15:45:27 GMT Keith_Beddoe 2022-07-26T15:45:27Z https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242864#M338737 <P>My Wifi has suddenly become very slow ! I rang to ask to change providers and I am one day out from the cooling off period but BT dont want to do anything to help make the broadband faster apart from go on a higher tariff nor will they let me switch providers ! its not even 24hrs out from the cooling off period !!</P> Tue, 26 Jul 2022 15:26:12 GMT https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242864#M338737 Rioriccardi 2022-07-26T15:26:12Z https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242868#M338738 And now my internet keeps dropping in and out Tue, 26 Jul 2022 15:40:07 GMT https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242868#M338738 Rioriccardi 2022-07-26T15:40:07Z https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242870#M338739 <P>Probably a line fault.&nbsp;</P> <P>Are the lights on the BT Home Hub changing colour?</P> <P>Have you reported the fault to BT?</P> Tue, 26 Jul 2022 15:45:27 GMT https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242870#M338739 Keith_Beddoe 2022-07-26T15:45:27Z https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242876#M338740 <P>Can you post hub stats. Enter 192.168.1.254 into address bar then go to advanced settings/technical log/information</P> Tue, 26 Jul 2022 17:06:35 GMT https://community.bt.com/t5/BT-Fibre-broadband/14-day-cooling-off-period/m-p/2242876#M338740 imjolly 2022-07-26T17:06:35Z