This topic

Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 19:58:44 GMT

Hi there I'm still having a number of problems even after the engineers have been out fixed the issues of the internet dropping but now I'm stuck at half speeds . I think I need an ip reset if at all possible

Re: Internet stuck at half speed IP reset

imjolly — Tue, 26 Jul 2022 20:18:44 GMT

Can you post your hub stats if sh2 then go to hub manager/advanced settings/technical log/inforrmation

Re: Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 20:26:48 GMT

Product code: Hub

Serial number:+091301+1935012380

Firmware version:v0.33.00.12274-BT

Firmware updated:Mon May 30 10:14:54 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:3 days,17 Hours46 Mins59 Secs

Data rate:1.732 Mbps / 25.265 Mbps

Maximum data rate:1.732 Mbps / 24.643 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:6.5 / 2.8

Line attenuation:9.2 / 22.5

Signal attenuation:9.2 / 22.8

VLAN id:101

Upstream error control: Off

Downstream error control: Off

Data sent / received:1.5 GB Uploaded / 44.4 GB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status: Activated

2.4 GHz wireless network name:BT-FRA6CF

2.4 GHz wireless channel: Smart (Channel 1)

5 GHz wireless network name:BT-FRA6CF

5 GHz wireless channel: Smart (Channel 36)

Wireless security:WPA2

Wireless mode: Mode 1

Firewall: On

MAC address:F0:86:20:51:E8:7B

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017

Re: Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 20:27:14 GMT

I normally get around 39 download and around 5 upload cheers

Re: Internet stuck at half speed IP reset

imjolly — Tue, 26 Jul 2022 20:33:30 GMT

There is nothing in the stats you posted which suggests you can get any faster connection and with noise margin down at 2.9db you are already getting a boost as normal noise margin is 6db

Unless you are on digital voice can you enter your phone number and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 20:37:51 GMT

Address 5, BUXTON on Exchange BUXTON is served by Cabinet 39

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

49.9	35	8	6	32.4	Available	Available
48.9	32.4	7.9	5.7	27.4	Available	Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 17	--	10 to 19.5	Available
Up to 17	Up to 1.5	10 to 19.5	Available
Up to 7.5	--	6.5 to 8	Available
2	--	--	Available
2	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

my number didn't seem to work but i put in my address and this is what i got. confused as had a problem for a few months now and bt support hasn't been helpful. Hope this helps Dan G

Re: Internet stuck at half speed IP reset

Keith_Beddoe — Tue, 26 Jul 2022 20:43:19 GMT

Possible disconnection on one wire of the cable pair.

Re: Internet stuck at half speed IP reset

imjolly — Tue, 26 Jul 2022 20:45:57 GMT

Are you on digital voice

Re: Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 20:46:08 GMT

As in the cables for the internet router are not in right? sorry if I'm being stupid.

Re: Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 20:46:46 GMT

I am yes

Re: Internet stuck at half speed IP reset

imjolly — Tue, 26 Jul 2022 20:49:12 GMT

In the master socket the cables should be connected to terminals A&B and @Keith_Beddoe suggesting only 1 wire may be connected which allows broadband to work but slowly. If you check and that is the case then just connect the loose wire to the terminal

Re: Internet stuck at half speed IP reset

Keith_Beddoe — Tue, 26 Jul 2022 20:56:25 GMT

Its more likely to be a disconnection on the external network, difficult to prove these days, as no dial tone from exchange side, one of the problems with the broadband only service.

Its below the handback speed, so if you still get the same speed at the test socket, and both wires are connected, then you would need to report it as a fault.

Re: Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 21:00:38 GMT

Yeah the master socket seems fine i had it replaced one of the times i got someone out a number of times never could find the problem. Even replaced the overhead to house it's not been dropping just an issue with the speeds and the last few times i have someone to come out they never turned up as they was just doing work away from the house. fun times ahha

Re: Internet stuck at half speed IP reset

Keith_Beddoe — Tue, 26 Jul 2022 21:04:44 GMT

With no voltage on the line, it must be difficult for Openreach to find the fault.

Re: Internet stuck at half speed IP reset

Danielruns — Tue, 26 Jul 2022 21:07:13 GMT

Yeah i thought it must be a tough fault i will get on to support again and hope they can send someone out. Hoping i get fttp in the area soon