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Full Fibre installed and LOS is Red!!

lesley13S — Wed, 27 Jul 2022 06:24:47 GMT

Yesterday (Tues), we had fibre installed and it worked whilst the engineer was here and about 5 mins the LOS went red. Rang BT, who tell me there is a fault somewhere but they can’t get someone out till Friday. There’s no fault in the area that I can find, but guessing its localised to us. We’re now without Broadband and our TV, there was no offering to reflect this in our monthly cost, but they are sending a mobile router so we have internet access again…. Is this normal? Have we been hooked up to a dodgy fibre? The lack of information provided so far is unreal.

Re: Full Fibre installed and LOS is Red!!

WelshDave — Wed, 27 Jul 2022 08:40:01 GMT

You will get compensation of £5.28 for every day that you are without service.

The 4G router is a handy bit of kit providing you have decent 4G signal at your house.

Re: Full Fibre installed and LOS is Red!!

garybs29 — Wed, 27 Jul 2022 13:15:42 GMT

Good luck getting an engineer on Friday too btw, that's one of the strike days

Re: Full Fibre installed and LOS is Red!!

WelshDave — Wed, 27 Jul 2022 13:19:08 GMT

Fridays in many industries are known as "POETS DAY" Pis* Off Early Tomorrows Saturday 😉

Re: Full Fibre installed and LOS is Red!!

Carlusha — Wed, 27 Jul 2022 14:05:50 GMT

@lesley13S

@WelshDave is correct, that 4g mini-hub is excellent provided you have decent 4g coverage in your neck of the woods.

We were able to watch TV which picked up the mini-hub straightaway. Phones, tablets, PCs and the TV all functioned with no problems.

Re: Full Fibre installed and LOS is Red!!

lesley13S — Wed, 27 Jul 2022 15:55:08 GMT

Yeah, I'm not confident they will fix it this week. Just really annoying that it literally stopped working after the engineer went. Dongle has arrived but it did have a moment when it decided to go off line.

will try and hook the TV up to it later to see how good it all hangs together!!

Re: Full Fibre installed and LOS is Red!!

WelshDave — Wed, 27 Jul 2022 15:57:21 GMT

Hopefully you have decent 4G signal in your area. We didn't have terribly good sign but it was still adequate for my daughter to do YouTube and TikTok and my wife and I to do email and internet browsing

Re: Full Fibre installed and LOS is Red!!

iniltous — Wed, 27 Jul 2022 20:10:34 GMT

TBH , if something is going to fail it’s usually within a short period of installing, you are just unlucky, if it’s reported then it will be fixed , compensation is due as per terms and conditions, if BT have sent you a mobile WiFi device to cover the period until it’s fixed thats more than most ISPs would do

Re: Full Fibre installed and LOS is Red!!

Starwire — Thu, 28 Jul 2022 07:35:39 GMT

Friday in Openreach is called Flex Off Friday.

Not this Friday though, they’re Striking this Friday and Monday 1st August. **Edited**

Re: Full Fibre installed and LOS is Red!!

lesley13S — Thu, 28 Jul 2022 06:17:02 GMT

Its just annoying as original installation was 21st, there was a no show and then two further attempts culminating in it not working now is just annoying. We work from home and having mini hub is great, but we did have issues with it dropping the signal and our having to restart it to pick up the 4G signal. With the strike looking like its deffo on, I’ll be back on the phone today to ask what is a more realistic fix date…. This is we feel we should have just stayed on copper!!

Re: Full Fibre installed and LOS is Red!!

Starwire — Fri, 29 Jul 2022 15:45:39 GMT

Did you manage to get a Sca…… Sorry I mean Openreach Engineer out today to fix it?

Re: Full Fibre installed and LOS is Red!!

lesley13S — Tue, 02 Aug 2022 08:42:09 GMT

Any one got any ideas as to what more I can do?

openreach came back to tell me issue looks to be the fibre connection at the telegraph pole but he couldn’t fix it as he needed the cherry picker. I still have no date when they will be back and BT cannot advise at all which given I’ve bought the service from them it seems a bit crazy! Help!

Re: Full Fibre installed and LOS is Red!!

imjolly — Tue, 02 Aug 2022 09:08:58 GMT

unfortunately your need for cherry picker has happened at weekend when both BT and openreach are on strike. hopefully once it gets over strike you will get line fixed are you trying to phone the FTTP TEAM 08005874787?

Re: Full Fibre installed and LOS is Red!!

lesley13S — Tue, 02 Aug 2022 10:22:24 GMT

I’ve been calling 0800 800150 selecting issue with broadband. They either put me through to the Fibre team or attempt to give me a response which has really been a non response!

latest is a cherry picker showed up, be was there for one hour but the engineer didn’t show and he’s now gone… so back to waiting and hoping someone turns back up again!!

Re: Full Fibre installed and LOS is Red!!

Starwire — Tue, 02 Aug 2022 20:04:28 GMT

I see Openreaches Service is still as Top Notch as the day I left.