This topic

postcode issue

Hyonjin — Fri, 29 Jul 2022 09:19:28 GMT

Hello.

I tried to upgrade my BT service, but I couldn't proceed anymore due to the following problems. How do I solve this?

Sorry - The postcode you have entered does not match with the postcode recorded by Openreach for the telephone number entered.

Thank you.

Re: postcode issue

imjolly — Fri, 29 Jul 2022 09:22:12 GMT

can you check the royal mail database and see if the address and post code is the same or different to your BT account - then post back

Re: postcode issue

Hyonjin — Fri, 29 Jul 2022 09:56:27 GMT

Thank you for your reply. I checked the database of Royal Mail and found that it matches.

Re: postcode issue

imjolly — Fri, 29 Jul 2022 10:03:36 GMT

you need an ORDI raised and I have asked mods for assistance they will post here

Re: postcode issue

Hyonjin — Fri, 29 Jul 2022 13:01:20 GMT

Thank you.

Re: postcode issue

PaddyB — Sat, 30 Jul 2022 07:53:26 GMT

Hi @Hyonjin,

Thank you for posting. If you send me your details, I'll be able to send off a request to have your address details checked and corrected.

If you send me your details, I'd be happy to take a look at this for you. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: postcode issue

JohnC2 — Tue, 02 Aug 2022 15:36:34 GMT

Hi @Hyonjin, thanks for sending over your details. I've sent you a Private Message to let you know that as you've a full fibre connection you will need to speak directly to the full fibre team. They'll be able to fix this for you.

Cheers

John