DSL Link down (Broadband only plan)

lau8r801 — Fri, 29 Jul 2022 20:24:19 GMT

Hello, I just got on my BT plan 4 days ago. The engineer came in to set everything up and said it was fine. However, the internet has been dropping and reconnecting constantly. I did some research and other people could do quiet line tests however I'm on a broadband only plan. What should I do?

21:05:04, 29 Jul.
SIP WAN DOWN

21:05:00, 29 Jul.
SIP WAN DOWN

21:05:00, 29 Jul.
WAN Sensing Auto sensing Complete, interface selected

21:05:00, 29 Jul.
WAN Sensing Auto sensing Running

21:04:58, 29 Jul.
WAN Sensing Auto sensing Complete, interface selected

21:04:58, 29 Jul.
WAN Sensing Auto sensing Running

21:04:58, 29 Jul.
WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

21:04:57, 29 Jul.
PPP: Stopped PPP daemon(0,1,5)

21:04:57, 29 Jul.
PPP LCP Send Termination Request (User request)

21:04:57, 29 Jul.
PPP: IPCP down

21:04:57, 29 Jul.
PPP: LCP down

21:04:56, 29 Jul.
DSL Link Down: duration was 10924 seconds

////////////////////

21:11:32, 29 Jul.
WAN Sensing Auto sensing Complete, interface selected

21:11:32, 29 Jul.
WAN Sensing Auto sensing Running

21:11:32, 29 Jul.
WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

21:11:30, 29 Jul.
PPP: Stopped PPP daemon(0,1,5)

21:11:30, 29 Jul.
PPP LCP Send Termination Request (User request)

21:11:30, 29 Jul.
PPP: IPCP down

21:11:30, 29 Jul.
PPP: LCP down

21:11:30, 29 Jul.
DSL Link Down: duration was 364 seconds

Re: DSL Link down (Broadband only plan)

licquorice — Fri, 29 Jul 2022 20:50:51 GMT

Report the fault. 0800 800150

Re: DSL Link down (Broadband only plan)

PaddyB — Sat, 30 Jul 2022 10:59:51 GMT

Hi @lau8r801,

Thank you for posting. Were you able to report the fault on the number posted by @licquorice?

If you need help getting it repaired, post back and I'll give you a hand.

Thanks,

Paddy

Re: DSL Link down (Broadband only plan)

PaddyB — Sat, 30 Jul 2022 11:00:22 GMT

Hi @lau8r801,

Thank you for posting. Were you able to report the fault on the number posted by @licquorice?

If you need help getting it repaired, post back and I'll give you a hand.

Thanks,

Paddy

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DSL Link down (Broadband only plan)

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Re: DSL Link down (Broadband only plan)